Malaysia National Single Window: The Enforcement Royal Malaysia Custom and Miti Liabilities on Trade System and Logistic Sector

Remali M.Z.H., Harun M


Single Window was recommended by the United Nations European Economic Commission (UNECE) to support the trade facilitation. This initiative to facilitate cross-border cargo movement for trading system. Basically, Single Window could assist to reduce time for cargo clearance from Custom and definitely paperless document permit process by Ministry of International Trade and Industry (MITI). Hence, regards to industrial revolution 4.0, the government of Malaysia has develop its National Single Window (NSW) particularly for trade facilitation assistance. Hereby, purpose by using NSW to enhancement electronics medium as communication and process. Currently, it lacks participation from stakeholders especially forwarding companies because lack of knowledge and understanding for NSW.  Generally, this research focusing into two main objective; i) to identify the liabilities and enforcement Royal Malaysian Customs Department (RMCD) and MITI to implement National Single Window and, ii) to determine strategies cooperation among stakeholder involve in NSW. This study has adopted a qualitative research approach by using Benchmarking Theory which is to reference other country who adopt same system to our research. Moreover, the Principal Agent Theory also used in order to know the implementation of NSW in Malaysia that involve the government agencies and stakeholders of trade facilitation.  The finding of the study is empowerment of NSW implementation by respective agencies and stakeholders to enhance the national policy in trading system of logistic sector. 


Single Window, Enforcement, Liability, Logistic, Trade Facilitation.

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