The Operational Delay With on Time Performance Terminal 3 Soekarno Hatta Airport (Case Study of PT Garuda Indonesia)

Mustikasari Mustikasari, Aditya Wardhana, Lut Mafrudoh, Reni Dian Octaviani, Novi Indah Susanthi

Abstract


The purpose of this study is to examine operational delay with on time performance at PT Garuda Indonesia located in Terminal 3. The problem of this study is there are delay due to flight operations and airport facilities. The study collected the data from the company and by doing the field research. Simple and multiple regression analysis, correlation coefficients, determinant coefficients and hypothesis testing were used to analyse the data. The results show that there is a negative and strong relationship due to Flight Operation with On Time Performance. The coefficient of determination is 92%, the results of hypothesis test (t-test) have a significant positive effect. The connection of delay due to Airport Facilities with On Time Performance is Y = 92,549 + (-0,123X) from the regression equation looks down (negative). The correlation coefficient r = 0.602 has a positive and strong relation. The coefficient of determination is 36.2%, the results of hypothesis testing (ttest) have a significant relationship. The connection of delay due to Flight Operation and Airport Facilities to On Time Performance is Y = 98,274 + (-1,772 Xâ‚) + (-0,011 Xâ‚‚). The correlation coefficient r = 0.960 means a positive and very strong relationship. The coefficient of determination is equal to 92.2%. Hypothesis test results (f test) have proven a positive and strong relationship.

 


Keywords


Delay, Flight Operation, Airport Facilities, On time Performance

Full Text:

PDF

References


Arofat Osman Dan Ferial. (2008). Analisis Ketepatan Waktu Penerbangan Pada Perusahaan Penerbangan Etihad Airways Perwakilan Jakarta. Jurnal Manajemen Transportasi STMT Trisakti, 9(2), 116.

Girasyitia, G., & Santosa, W. (2015). Evaluasi On Time Performance Pesawat Udara Di Bandar Udara Husein Sastranegara Menggunakan Aplikasi Flightradar24 Ganayu. Jurnal Transportasi, 15(2), 143–150.

Hakim Lukmanul Dan Sri Walny Rahayu. (2017). Perlindungan Dan Tanggung Jawab Perusahaan Penerbangan Domestik Pt Lai Kepada Konsumen Selaku Penumpangnya. Jurnal Ilmu Hukum, 19(3), 445–461.

Hanny Chairunisa. Hubungan Delay Akibat Flight Operation Dan Delay Akibat Airport Fasilitas Dengan On Time Performance Bandara Soekarno Hatta 2017 (2017).

Larisang, R. A. (2015). Analisa Faktor Penyebab Keterlambatan Kedatangan Dan Pemberangkatan Pesawat Udara ( Studi Kasus Pada Bandara Hang Nadim Batam ). ILTEK, 10(April), 1309–1315.

Majid & Warpani. (2009). Ground Handling Manajemen Pelayanan Darat Perusahaan Penerbangan. Jakarta: PT Raja Grafindo Persada.

Majid, S. A. (2015). Customer Service Dalam Bisnis Jasa Transportasi. Jakarta: PT Raja Grafindo Persada.

Mulyani & Hartini. (2016). Kajian Tingkat Pelayanan Penumpang Di Bandara Adisutjipto Yogyakarta. Jurnal Angkasaangkasa, VIII(1), 147–158.

Nugroho, I. A., Riastuti, U. H., & Iridiastadi, H. (2012). Performance Improvement Suggestions For Ground Handling Using Lean Solutions Approach. Procedia - Social And Behavioral Sciences, 65(Icibsos), 462–467. Https://Doi.Org/10.1016/J.Sbspro.2012.11.149

Parasuraman, B. Et Al. (1985). A Conceptual Model Of Service Quality And Its Implications For Future Researchâ€. Journal Of Marketing, 49, 41–50.

Qammaddin. (2012). Identifikasi Kelayakan Keberangkatan Pesawat. Seminar Nasional Aplikasi Teknologi Informasi, 2012(Snati), 15–16.

Salim Abbas. (2012). Manajementransportasi. Jakarta: Rajawali Press.

Sri Sutarwati, Hardiyana, N. K. (2016). Tanggung Jawab Pengusaha Angkutan Udara Terhadap Penumpang Maskapai Garuda Indonesia Yang Mengalami. Jurnal Ground Handling Dirgantara, 3(2), 16–21.

Subagio, H., & Saputra, R. (2012). Pengaruh Perceived Service Quality, Perceived Value, Satisfaction Dan Image Terhadap Customer Loyalty (Studi Kasus Garuda. Jurnal Manajemen Pemasaran, 7(1), 42–51. Https://Doi.Org/10.9744/Pemasaran.7.5.42-52

Sugiyono. (2009). Metode Penelitian Kuantitatif Kualitatif Dan R&D (8th Ed.). Bandung: Alfabeta.

Supranto, J. (2006). Metode Riset: Aplikasi Dalam Pemasaran. Jakarta: PT Rineka Cipta.

Welly Pakan. (2012). Tingkat OTP ( On Time Performance ) Bandara Sultan Hasanuddin Makassar Tahun 2011. Warta Ardhia, 38(2), 136–152.




DOI: https://doi.org/10.25292/atlr.v1i1.95

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Advances in Transportation and Logistics Research

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Advances in Transportation and Logistics Research

ISSN: 2622-5778 (online)
Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

ATLR by http://proceedings.itltrisakti.ac.id/index.php/ATLR is licensed under a Creative Commons Attribution 4.0 International License.