E-Ticketing Service And Employee Professionalism On Jabodetabek Krl Passenger Customer Satisfaction

Daniel Paundanan, Adenan Suhalis, Majraul Hidayat, Rini Setiawati, Peppy Fachrial

Abstract


The purpose of this study is to determine the effect of E-ticketing service and employee professionalism on customer satisfaction on passengers at Bogor Station Jakarta-Bogor route. This study aims to investigate the effect of e-Ticketing and employee professionalism on customer satisfaction. The survey was conducted at Bogor Station with a sample of 204 using the Slovin Formula. randomly selected. Based on the results of the research, Customer Satisfaction can be increased directly to Customer Satisfaction and Employee Professionalism and indirectly from E-Ticketing Services with Professional Employee mediation to Customer Satisfaction.


Keywords


Service, Employee Professionalism, Customer Satisfaction

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DOI: https://doi.org/10.25292/atlr.v1i1.114

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Advances in Transportation and Logistics Research

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Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

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