THE IMPACT OF SERVICE QUALITY, PUNCTUALITY, AND FACILITIES ON CONSUMER SATISFACTION OF INTER CITY INTER PROVINCE BUS SERVICES PT. ROSALIA INDAH TRANSPORT ROUTE TERMINAL KP. RAMBUTAN JAKARTA – PALUR SOLO (HEAD OFFICE)

Muhammad Taufik Ismail, Aldy Gumilar Putra, Yulianti Keke, Tri Mulyani

Abstract


This research was conducted because there are still obstacles in terms of service quality, timeliness, and facilities that still cannot be maximized for customer satisfaction. The purpose of this research is to fix and continuously improve what consumers want.

Keywords


Service Quality, Punctuality, Facilities, Customer Satisfaction

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References


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DOI: https://doi.org/10.25292/atlr.v5i0.480

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