THE IMPLEMENTATION OF LEAN WITH INVENTORY CONTROL SYSTEM IN ORDER TO INCREASE CUSTOMER SATISFICATION DURING POST PANDEMIC COVID-19 (CASE STUDY OF PT SUCOFINDO JAKARTA WAREHOUSING FOR THE 2021 PERIOD)

Merryelse Hannah Kainage, Nadhifah Dwi Mareta, Johannes Kurniawan, Tenaka Budiman

Abstract


PT. Sucofindo (Persero) is one of the companies engaged in logistics services. This study aims to identify factors that cause a lack of assessment of customer satisfaction, such as the accuracy of service at the time of loading and unloading goods, what improvements needed in the workplace area, and the inventory control system to support the suitability of the number of goods in the warehouse. The method used in this study was lean which meant to improve the quality of business strategies that did not produce products or services that was unsatisfactory.  Bootstrapping method was used to analyze the data. The result shows that R-Square value was 0.909 which can be explained that all exogenous latent constructs affected Y by 0.909 or 90.9% in this study.

Keywords


Lean, Inventory Control System, Customer Satisfaction, Warehouse

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References


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Subagyo, H., Adnyana, K. R., Mudjiardjo, M., & Setiawan, E. B. (2022). Pengaruh Implementasi Sap Dan Pengelolaan Persediaan Terhadap Kelancaran Operasional Kapal Melalui Kinerja Pembelian. Jurnal Bisnis, Ekonomi, Manajemen, Dan Kewirausahaan, 2(1), 1–9. https://doi.org/10.52909/jbemk.v2i1.71




DOI: https://doi.org/10.25292/atlr.v5i0.498

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Advances in Transportation and Logistics Research

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Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

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