OPTIMIZATION AND THE TIMELINESS OF THE AIRPORT TO THE QUALITY OF SERVICES

Maruli Pranowo DS, Irsyad Abdurahman Al Anshory, Muhammad Rifni, Cut Keumala

Abstract


This study aims to analyze the relationship between optimization and timeliness of service quality on the garbarata. To fulfill this research goal,  qualitative research in form of descriptive exploration was conducted. The data were collected from observation and interview techniques to Aviobridge employees. The results of this study indicate that the optimization of the aerodrome and the timeliness of the aerodrome has a positive effect on the quality of service. In short, those two aspects role prominent in improving the service quality of an airline.


Keywords


Garbarata, Optimizing, Quality of Service, Timelines,

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References


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DOI: https://doi.org/10.25292/atlr.v5i0.504

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Advances in Transportation and Logistics Research

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Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

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