EFFECTIVENESS OF SOP IMPLEMENTATION ON BAGGAGE HANDLING TO IMPROVE CUSTOMER TRUST LION AIR DOMESTIC AIR CGK – DPS

Syahrul Furqon Prasetyo, Mishel Katrien Lidya Nugroho, Agus Setiawan, Sinai Handayani

Abstract


The purpose of this paper is to analyze passenger confidence at Domestic Lion Air Soekarno Hatta CGK Airport located in Tangerang City. The research method used is Literature Study, Effectiveness Theory, Observation by (Sosmed, Direct, Belief Theory). This research was carried out during the Covid 19 Pandemic, therefore the results obtained are recommendations regarding the development of Domestic Lion Air Passenger Effectiveness at Soekarno Hatta CGK Airport by considering conditions during the Pandemic.


Keywords


Trust, Covid-19 Protocol, Passenger

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References


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DOI: https://doi.org/10.25292/atlr.v5i0.515

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Advances in Transportation and Logistics Research

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