THE IMPACT OF HUMAN RESOURCES AND THE QUALITY OF SERVICE ON COSTUMER SATISFICATION AT THE J&T EXPRESS 2020

Elfin Januar, Jodie Dwi Putranto, Nofrisel Nofrisel, Sekar Widya Astuti

Abstract


The purpose in this study are to find out the extent of Human Resources and the Quality of Service to Customer Satisfaction that occurs in PT. Global Jet Express (J&T Express) grits and other variables that contribute greatly to the customer's satisfaction. In this study, there are three variables which are Human Resources, the Quality of Service and Customer Satisfaction. From the results, Human Resources variables and the Quality of Service share positive results in the satisfaction of customers using the expedition, especially those in the PT. Global Jet Express (J&T Express) Cengkareng region.


Keywords


Human Resources, Service Quality, Customer Satisfaction

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DOI: https://doi.org/10.25292/atlr.v5i0.527

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Advances in Transportation and Logistics Research

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