Evaluation of Digital Payment Systems and Real-time Information on the Success Rate of TIJE Application on Transjakarta Corridor 7C 2024

Zevana Karin Adriani, Agnes Krisdayanti Melani, Sonya Sidjabat, Devi Ratnasari

Abstract


This study analyzes the effect of digital payment systems and real-time information on satisfaction with using the TIJE application among Transjakarta Corridor 7C bus users in 2024. The method used is descriptive quantitative, using a sample of 30 passengers on the Cibubur-Cawang Clilitan route in 2024. The data collected will be analyzed using SPSS software. The results showed that the digital payment system and real-time information impact the TIJE application's success rate. If one of these variables decreases or value increases, it will affect the amount of value at the successful use of the TIJE application.

Keywords


Digital payment system, Real-time information, User satisfaction of TIJE application, Transjakarta buses.

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DOI: https://doi.org/10.25292/atlr.v8i0.750

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