Passenger Perception on Baggage Fees in Indonesias Domestic Flight Air Routes (Case Study on Lion Air Airline)
Abstract
Beginning in early 2019, Indonesian domestic flight charge an additional fee for baggage fees. Although the main reason for baggage fees is to intensify incomes for airlines, baggage fees also have an impact on airline operations. The purpose of this paper to find out the perceptions of passengers after the existence of a paid baggage policy based on their personal experience. The research explores more deeply the perceptions of passengers with in-depth interviews. Results of this study suggest an amount of advantages for separating baggage costs with additional services and products from major products for airlines in terms of generating revenue and maintaining market share.
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DOI: https://doi.org/10.25292/atlr.v2i0.225
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Advances in Transportation and Logistics Research
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Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia
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