CUSTOMERS’ PERCEPTION OF BIOMETRIC SECURITY AND TIME EFFICIENCY IN ONE ID IMPLEMENTATION IN THE AVIATION WORLD

Fidya Addawiyah Noor, Muhammad Muflih Hamadi, Aswanti Setyawati, Nashrullah Nashrullah

Abstract


Today’s public air transportation includes a number of segments of passengers who inherently pose extraordinary stages of security risk. The ICAO on the 40th meeting encouraged the IATA’s One ID project to highlight the advantages of biometric recognition to impenetrable and facilitate the passenger clearance procedure. Biometric systems can enhance travel security without compromising customers’ value, satisfaction, and privateness. Passengers who are mostly to fly are additionally extra willing to share their biometric identifiers to speed up airport processes (i.e enhance staff productiveness with the aid of decreasing time spent on manual identity checks). It moreover gives real-time visibility of where passengers are in the airport process, permitting much less queuing. This all will assist to optimize airport time and area effectivity. Biometric structures current challenges, relate to customers’ perceptions of system utility, privacy, credence, and anxiety, which should be examined in the context of consumer adoption. This research aims to know customers’ perception of One ID implementation in the future aviation world in terms of biometrics security and time efficiency. The data is collected through a random sampling of 100 respondents and this research was analyzed by a quantitative approach.


Keywords


biometrics security, time efficiency, customers’ perception, technology, One ID

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DOI: https://doi.org/10.25292/atlr.v3i0.249

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Advances in Transportation and Logistics Research

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Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

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