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Home > Archives > Vol 3 (2020)

DOI: https://doi.org/10.25292/atlr.v3i0

Table of Contents

Articles

MOTIVATION TO RIDE A BICYCLE IN DAILY LIFE Sonya Sidjabat

PDF 1-7

AIR TRANSPORT POLICY & REGULATION ABOUT LIVE ANIMAL ON PANDEMIC SEASON Rizky Fredrian, Ramadhani Caturadi, Wynd Rizaldy

PDF 8-14

CUSTOMERS’ PERCEPTION OF BIOMETRIC SECURITY AND TIME EFFICIENCY IN ONE ID IMPLEMENTATION IN THE AVIATION WORLD Fidya Addawiyah Noor, Muhammad Muflih Hamadi, Aswanti Setyawati, Nashrullah Nashrullah

PDF 15-21

CUSTOMER PERCEPTION ON KA COMMUTER LINE SERVICE QUALITY (STUDY CASE ON CONNECTING PASSENGERS OF KA COMMUTER LINE BEKASI TIMUR – MANGGARAI CONNECTING TO TANAH ABANG) Dine Tiara Puri, Farid Marzuqi, Irwan Chairuddin, Sonya Sidjabat

PDF 22-30

PASSENGER SATISFACTION ON THE SERVICE QUALITY AND THE PSBB POLICY DURING COVID-19 PANDEMIC ALEX RAMADHAN, WAHYUNINGRUM ARNASARI PARTA, DANANG DARUNANTO, LIS LESMINI

PDF 31-37

COST AND ENVIRONMENTAL BENEFIT IN THE USE OF SHORE CONNECTION IN BJTI PORT Danawiryya Silaksanti, Sudjanadi Tjipto Sudarmo

PDF 38-45

ANALYSIS OF TRUST LEVEL, CUSTOMER VALUE AND SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION ONLINE TRANSPORTATION (GO-JEK) IN THE NEW NORMAL PANDEMIC COVID 19 Yoga Adiguna Pratomo, Rafli Nufairi Wijaya, Johanes Kurniawan L, Tenaka Budiman Budiman

PDF 46-53

THE EFFECT OF LARGE SCALE SOCIAL RESTRICTION POLICY AND SERVICE QUALITY ON COMMUTER LINE CUSTOMERS SATISFACTION AT BEKASI STATION Arief Rizky Satriawan, Muhammad Thoha, Lis Lesmini, Asep Ali Thabah

PDF 54-63

THE ROLE OF AIRFAST AS A PIONEER FLIGHT IN SUPPLYING LOGISTICS IN INDONESIA REMOTE AREAS DURING COFID 19 PANDEMIC Firdaus Neni, Yeni Rahmawati, Lira Agushinta, Wynd Rizaldy

PDF 64-71

ANALYSIS OF AIR CARGO EXPORT HANDLING AT PT. JASA ANGKASA SEMESTA (JAS) IN PANDEMIC OF COVID – 19 Sabillah Kartikasari, Azra Rayhan Atyra, Wynd Rizaldy, Aswanti Setyawati

PDF 72-77

THE MARKETING STRATEGY ANALYSIS OF GARUDA INDONESIA IN GAINING LOST MARKET AFTER COVID-19 PANDEMIC (INTERNATIONAL FLIGHT) Nabila Aysca Fakhira, Ayu Saleha Faisal, Tito Warsito, Indriyati Indriyati

PDF 78-84

THE EFFECTIVENESS OF IMPLEMENTING DIGITAL MOBILE AND PELNI SERVICES ON CUSTOMER PERSPECTIVE DURING THE NEW NORMAL PANDEMIC COVID-19 (CASE STUDY IN TANJUNG PRIOK PORT) Franco Franco, Rohman Rohman, Johanes Kurniawan L

PDF 85-93

THE IMPACT OF COVID-19 ON GROUND HANDLING SERVICE Joseph Hosea Putra, Christian Hananto Adi, Mustikasari Mustikasari, Deslida Saidah

PDF 94-98

THE STUDY OF LEAN CONCEPT USING VSM METHOD TO IMPROVE CUSTOMER SATISFACTION IN MODERN RETAILER Sigit Adhim Prasetyo, Muhammad Melvin Mauludin, Paul S Hutauruk, Sulistya Pribadi

PDF 99-104

THE IMPACT OF COVID-19 PANDEMIC TOWARDS TOUR BUS BUSINESS IN JABODETABEK Niken dekayana, Muhammad Ardi saputra, Aang Gunawan

PDF 105-112

IMPORT CUSTOM CLEARANCE AT TANJUNG PRIOK PORT (THE OBSTACLES AND THE SOLUTION) Hanif Hidayati, Fitri Milania, Sandriana Marina, Raden Didiet Rachmat Hidayat

PDF 113-121

LEVEL OF COMFORT AND SATISFACTION OF PASSENGERS ON COVID 19 PROTOCOL SERVICES ON GARUDA INDONESIA AIRLINE Vickry Aryo Baskoro, Nada Mawaddah Muthiah, Sri Handayani, Agus Setiawan

PDF 122-128

THE EFFECT OF E-SERVICE QUALITY AND PRICE ON ONLINE PURCHASE INTENTION DURING COVID 19 Rifqi Irawan, Selfi Selfi, Reni Dian Oktaviani, Ratna Suminar

PDF 129-134

SWITCH POTENTIAL OF THE USERS FROM USING PUBLIC TRANSPORTATION TO PRIVATE TRANSPORTATION AS AN IMPACT OF PANDEMIC COVID - 19 (CASE STUDY IN JABODETABEK 2020) Devi Tri Ariyani, Indah Fikri Aulia, Abdullah Ade Suryobuwono, Devi Marlita

PDF 143-151

OPERATIONAL PERFORMANCE OF THE CONTAINER FOR INCOME (CASE STUDY: PT JICT PERIOD 2014-2018) Irwan Junaid, Sarinah Sihombing, Ahmad Hamdi

PDF 143-151

SERVICE QUALITY TOWARDS REPURCHASE INTENTION MEDIATED BY CUSTOMER TRUST OF BATIK AIR INDONESIA Raihanah Rahma Salsabila, Naura Hisna Qurratu’ain, Tito Warsito, Yoanita Octora

PDF 152-160

THE INFLUENCE OF LOCATION AND PRICE FAIRNESS TOWARD PURCHASE INTENTION MEDIATED BY THE CONVENIENCE ON SOEKARNO - HATTA AIRPORT TRAIN Nabilatul Farachiyah, Meidiana Caesariyanti, Yoanita Octora, Dian Artanti Arubusman

PDF 161-169

TRANSJAKARTA BUS RAPID TRANSIT DEVELOPMENT STRATEGY IN SUPPORTING INTERMODAL INTEGRATION Nabila Mutiara Haviz, Gunawan Bakti Utama, Abdullah Ade Suryobuwono, S.Si, MT, Prima Widiyanto

PDF 170-177

THE ROLE OF CUSTOMER TRUST IN MEDIATING THE INFLUENCE OF BRAND IMAGE AND BRAND AWARENESS ON PURCHASE INTENTION IN INDONESIA AIRASIA E-BUSINESS IMPLEMENTATION Alysia Febrin, Widya Yuniar Putri, Edhie Budi Setiawan, Erni Pratiwi Perwitasari

PDF 178-187

THE EFFECTS OF LAND TRANSPORTATION AND LOGISTICS POLICIES IN NEW NORMAL AGAINST FOOD AVAILABILITY IN JAKARTA Muhamad Maulana, Sandri Kurniawan, Lis Lesmini, Abdullah Ade Suryobuwono

PDF 188-194

THE EFFECT OF SERVICE QUALITY AND FACILITIES ON CUSTOMER SATISFACTION IN SOEKARNO-HATTA INTERNATIONAL AIRPORT CHECK-IN AT NEW NORMAL ERA IN 2020 Resya Cahya, Tasha Kamilia, Euis Saribanon, Abi Prasidi

PDF 195-202

THE EFFECTS OF THE FLIGHT SECURITY AND SAFETY FACTORS TOWARD THE EMPLOYEES’ PERFORMANCESOF LOW COST CARRIER (LCC) AIRLINE THAT DETERMINE THE CUSTOMER SATISFACTION (Case Study of Air Asia Airlines) Intan Puspita Sari, Adika Yudha Pratama, Tito Warsito, Tri Mulyani Setyowati

PDF 203-211

OPTIMIZING FLIGHT ROUTE AND ACCESSIBILITY IN KERTAJATI INTERNATIONAL AIRPORT TO IMPROVE THE PASSENGERS’ SERVICE IN WEST JAVA Juanita Rahmafatyra, Jihan Deski Nurramadhanti, Muhammad Rifni, Mohamad Zaini

PDF 212-219

CUSTOMER SATISFACTION OF PT. JNE EXPRESS JAKARTA DURING COVID-19 SITUATION Muhammad Diffa Ulhaq, Revaldi Albayhaqi, Lira Agusinta, Peppy Fachrial

PDF 220-224

IMPLEMENTATION OF THE COVID-19 PANDEMIC PROTOCOL AS ONE OF THE WAREHOUSING LOGISTICS STRATEGIES BASED ON MINISTRY OF HEALTH REGULATION No. HK 01.07/Menkes/328/2020 Sarah Erika Revelino, Tsadiera Emiliana Astuti, Paul S Hutauruk, Widiyanto Widiyanto

PDF 225-234

THE IMPACT OF COVID-19 ON WORK PRODUCTIVITY AND THE EXPORT FREIGHT SHIPMENT AT PT EXPEDITORS INDONESIA M Hanif Saptodewo, I Gusti Putu Rahma Bujana Sandhi, Aswanti Setiawati, Siti Krisnawati

PDF 235-243

"BUILDING PASSENGER TRUST THROUGH IMPROVEMENTS OF SERVICE QUALITY (PRE-FLIGHT, IN-FLIGHT, AND POST-FLIGHT) AND PASSENGER SATISFACTION (A CASE STUDY OF CITILINK INDONESIA)" Iin Anggrayni, Arni Amalia, Edhie Budi Setiawan, Imam Ozali

PDF 244-252

EFFECT OF DIGITAL LOUNGE SERVICE FACILITIES IN SERVICE USERS AT SOEKARNO-HATTA AIRPORT Novaldy Agiftha, Yolanda Dwi putri, Alit Sodikin, Erny Sulistyaningsih

PDF 253-257

THE IMPACT OF PSBB POLICY ON ONLINE TRANSPORTATION SERVICES IN JABODETABEK Nadhifa Pryanka Adjat, Aurell Delonique R, Abdullah Ade Suryobuwono, Abi Prasidi

PDF 258-264

MARKETING STRATEGY OF GARUDA INDONESIA TO MAINTAIN THE BUSINESS SUSTAINABILITY IN 2019 Yvonne Vanda Indrayudi, Charles An, Imam Ozali

PDF 265-272

ANALYSIS OF FACTORS AFFECTING THE NEGLIGENCE OF CARGO-HANDLING WORKERS IN PT. JNE, JAKARTA REGION Sayid Damar Wicaksono, Tamim Naufal Fathin, Wynd Rizaldi, Abi Prasidi

PDF 273-278

THE EFFECT OF BRAND TRUST AND SERIVCE RECOVERY TO PURCHASE DECISION ON GARUDA INDONESIA DURING THE COVID-19 PANDEMIC Ayu Dhea Chaerani, Annisa Nur Azizah, Irwan Chairuddin, Erny Sulistyaningsih

PDF 279-286

THE EFFECT OF PRICE AND PAID BAGGAGE TOWARDS CUSTOMER LOYALTY THROUGH PURCHASING DECISION OF LION AIR AIRLINE Nurul Humaira, Cindy Novita Audria, Edhie Budi Setiawan, Aisyah Rahmawati

PDF 287-295

THE IMPACT OF COVID-19 PANDEMIC TO THE QUALITY OF SERVICE AND CUSTOMER SATISFACTION ON THE PERFORMANCE OF INDONESIA RAILWAYS COMPANY (PT. KERETA API INDONESIA) (PERSERO) Wahyu Adinda Febriana Firdaus, Gideon Noven Morales, Abdullah Ade Suryobuwono, Datuk Nabolon

PDF 296-301

THE ANALYSIS OF HEALTH ALERT CARD (HAC) DISTRIBUTION AND BODY-TEMPERATURE CHECKING TOWARDS CUSTOMER’S SATISFACTION AT SOEKARNO-HATTA AIRPORT IN PANDEMIC COVID-19 ERA Bagus Putra Wibowo, Saskia Olivia, Alit Sodikin, Rehani Fitrina

PDF 302-312

CONSUMER DECISION MODEL FOR THE USE OF RAILWAY IN NEW NORMAL Diyah Permata Sari, Shafira Mandu Dwi Jayakusuma, Muhammad Iqbal Firdaus, Erni Pratiwi

PDF 313-320

DOCUMENT DIGITIZATION AND QUALITY OF SERVICE EFFECT TO CUSTOMER’S SATISFACTION IN SOEKARNO HATTA INTERNATIONAL AIRPORT Daniel ellekha abineno, M Rofi Ramadhan, Lis Lesmini, Vica N Harahap

PDF 321-328

THE IMPACT OF AIRPORT SAFETY STRATEGY TOWARDS CUSTOMER TRUST AT SOEKARNO-HATTA AIRPORT IN NEW NORMAL ERA AIZKY AUDREY DENYA SATRIA, IREN DWI LUTFIANA, SRI HANDAYANI, ALIT SODIKIN

PDF 329-336

THE PROCESS FOR LOGISTICS DISTRIBUTION OF DIENG CULTURE FESTIVAL EVENT Salsabila Firdausi Dzulhianty, Mohamad Rifky Habibie, Didiet R Hidayat, Lut Mafrudoh

PDF 337-342

THE EFFECT OF SERVICE QUALITY AND BRAND AWARENESS ON REPURCHASE INTENTION (THE STUDY ON ARGO PARAHYANGAN PRIORITY TRAIN) ATYAS SAFNAH SAVIRAH, KEVIN AGITSON, Reni Dian Octaviani, Ratna Suminar

PDF 343-351

THE EFFECT OF PRICE AND ACCESSIBILITY ON CONSUMER INTEREST IN USING SOEKARNO-HATTA AIRPORT TRAIN Imelda Gresyta Br. N, Chintia Adelia, Indra Yuzal, Amrullah Ibnu Khaldun

PDF 352-360

CUSTOMER LOYALTY IN HOME DELIVERY LOGISTICS: THE ROLE OF SERVICE RESONANCE QUALITY ON CUSTOMER PERCEIVED VALUE Andiani Risma Novianty, Kofifah Rizki Khoirunnisa, Mohamad zaini, Astri rumondang

PDF 361-371

NEW NORMAL PANDEMIC IMPACT ON GREENHOUSE GAS EMISSIONS (CASE STUDY OF SALEMBA RAYA ROAD) Fandi Muhammad, Fikri Yatir Atalarik, Ade Abdullah Suryobuwono, Devi Marlita

PDF 372-381

THE FACTORS AFFECTING CONSUMERS’ INTENTION TO TRAVEL IN NEW NORMAL ERA MODERATED BY SOCIAL MEDIA PROMOTION Niky Wahyuni, Sepmy Antika Valeria, Muhammad Iqbal Firdaus, Novi Indah Sushanti

PDF 382-391

SERVICE QUALITY PARAMETERS BASED ON VASS XPRESS APPLICATION THAT AFFECT CUSTOMER SATISFACTION IN DETERMINING CUSTOMER LOYALTY IN COVID-19 PANDEMIC PERIOD (CASE STUDY IN SURAKARTA RESIDENCY) Lingga Wishnu Pratama, Muhammadi Fauzi Fahrezy, Lis Lesmini

PDF 392-402

BEHAVIORAL INTENTION TO TRAVEL OF YOUNG TOURIST BY RAILWAY TOWARD NEW NORMAL ERA Ratu Yolanda Ayu, Erlina Rulia Fauzani, Aisyah Rahmawati, Muhammad Iqbal Firdaus

PDF 414-423

ANALYSIS OF THE EFFECT OF CUSTOMER SATISFACTION TO LIGHT RAIL TRANSIT (LRT) SERVICE QUALITY IN JAKARTA Muhammad Raca Alfazri, Fathur Martin, Yuwono Dwisilo Sucipto, Sonya Sidjabat

PDF 414-423

THE EVALUATION OF DISTRIBUTION CHANNELS IN MANAGING EXCESS INVENTORIES IN PANDEMIC COVID-19 Athiyyah Mufidah, Zanardi Alif, Paul S Hutauruk, Natalia Ayu Hapsari

PDF 424-435

THE MARKETING STRATEGY OF PT AIRASIA INDONESIA INCREASE SALES VOLUME TO HUB ROUTES (LOP) Sari Aprilia, Ferra Nur Shabrina, Tito Warsito, Vica N. Harahap

PDF 436-444

THE IMPACT OF TRANSPORTATION SECTOR ON THE ECONOMY OF CENTRAL JAVA PROVINCE, INDONESIA: INPUT OUTPUT APPROACH Sri Handayani, Firmansyah Firmansyah, Fadjar Dwi Wishnuwardhani, Shanty Oktavilia

PDF 445-457

THE INFLUENCE OF BRAND AWARENESS, BRAND IMAGE ON E-WOM MEDIATED BY BRAND TRUST IN THE AIRASIA REFUND PROCESS DURING COVID-19 PANDEMIC IN JAKARTA 2020 Sabrina Arsya Susanti, Iriawan Alvin Sawaki, Yoanita Octora, Andri Primadi

PDF 458-466

THE INFLUENCE OF E-PARKING AND THE OPTIMIZATION OF PARKING AREA TOWARDS SERVICE AND CUSTOMER’S SATISFACTION AT SOEKARNO HATTA AIRPORT Rifqi Fastantyo Putra, Stefanus Jati Wicaksono, Edhie Budi Setiawan, M Iqbal Firdaus

PDF 467-475

ANALYSIS OF GOODS PROCUREMENT OF PPE (CLOTHES HAZMAT) AT THE TIME OF PANDEMIC COVID-19 IN EMERGENCY HOSPITAL COVID WISMA ATHLETE KEMAYORAN JAKARTA Divania Syafitry, Fikri Ardiyanti, Didiet rachmat Hidayat, Anom Baskoro

PDF 476-480

THE EFFECT OF SERVICE QUALITY AND PASSENGER SATISFACTION ON PASSENGER BEHAVIORAL INTENTIONS ON LION AIR Muhammad Raihan Hanif, Ramma Chrizara, Euis Saribanon, Imam Ozali

PDF 481-489

ONLINE BASED TRANSPORTATION SERVICE ANALYSIS OF CUSTOMER SATISFACTION IN INDONESIA (STUDY CASE OF PT GOJEK INDONESIA) Mohammad Rafqy Jamal Chair, Aisyah Maryam Effendi, Devi Marlita, Natalia Ayu Hapsari

PDF 490-203

THE IMPACT OF PERCEIVED VALUES AND INFORMATION SHARING ACTIVITY TOWARDS PURCHASE INTENTION IN ONLINE TRAVEL AGENTS Septhyuna Fajrin Patty, Yoniva Oktaviani, M. Iqbal Firdaus, Reni Dian Octaviani

PDF 504-513

BRAND CREDIBILITY MEDIATED DECISION CONVENIENCE TO PURCHASE INTENTION ON GARUDA INDONESIA PASSENGERS DURING THE COVID-19 PANDEMIC Octaviani Nur Khoriah Putri, Nailfarida Salsabila Putri Harahap, Edhie Budi Setiawan, Yoanita Octora

PDF 514-523

AN ANALYSIS OF THE IMPACTS OF COVID-19 PANDEMIC TO AIRLINE BUSINESS CASE STUDY: PT. GARUDA INDONESIA Daniel Restu, Tito Warsito, Vica. N. Harahap

PDF 524-534

STUDY ON THE EFFECT OF NEW NORMAL POLICY ON ROAD RULE PERFORMANCE (CASE STUDY OF SALEMBA RAYA ROAD) Muhammad Rifqi Aufa Shidqi, Naufal Ardhita, Abdullah Ade Suryobuwono, Prima Widiyanto

PDF 535-545

Effect of Price on Service Quality That Determines Passenger Occupancy in Low Cost Carrier (LCC) Airlines (Case study of Citilink ) Haris Nur Halim, Fitri Oktafiani Ode, M.Arief Hernawan, Erni Pratiwi Perwitasari

PDF 546-554

THE FACTOR ANALYSIS OF THE DIFFERENCE IN PRODUCTIVITY OF UNLOADING PROCESS BETWEEN WEST BERTH AND NORTH BERTH AT JICT ON 2019 Khoirunisa Agustin, Annisa Retnaningtyas, Ir. Irwan Chairrudin, Dian Anom Baskoro

PDF 555-561

AVIATION POLICY REGARDING COVID-19 PROTOCOL FOR PASSENGERS Nabilah Tricipta Makkyah, Fasya Adriana, Dinar Dewi Kania, Vica N. Harahap

PDF 562-573

THE EFFECT OF COVID-19 AND HEALTH SECURITY HANDLING TOWARDS PANDEMIC SITUATION AT SOEKARNO-HATTA INTERNATIONAL AIRPORT Hernanda Ahmad Ramadhan, Lucky Mahesa Putra, Sri Handayani, Alit Sodikin

PDF 574-581

THE EFFECT OF INFLUENCER CREDIBILITY TOWARDS CONSUMER TRUST IN E-COMMERCE AND PURCHASE INTENTION OF LOW-COST CARRIER TICKET Deniv Rinanto Nugroho, Jihan Kusuma Linardi, Aswanti Setyawati, Muhammad Iqbal Firadus

PDF 582-589

ANALYSIS OF COMMUNICATION AMONG COMPANIES AND CUSTOMERS BASED ON A JAPANESE VISA IN HIS TOUR AND TRAVEL M Syaiin, Nada Aprillia Sari, Masjraul Hidayat, Datunabolon Datunabolon

PDF 590-595

THE MEDIATION ROLE OF ORGANIZATIONAL CULTURE: FACTORS AFFECTING COMPETENCIES TOWARD EMPLOYEE PERFORMANCE (Study at Shipping Companies in Jakarta, Indonesia) H.M Thamrin

PDF 596-606

AN ANALYSIS OF THE IMPACTS OF THE COVID-19 PANDEMIC ON PET FOOD PROCUREMENT Tities Setyorini, Euis Saribanon, Sekar Widyastuti Pratiwi

PDF 607-614

THE IMPACT OF LARGE-SCALE SOCIAL RESTRICTION AND TRAFFIC COMPLIANCE ON URBAN TRANSPORTATION OPERATIONS (CASE STUDY IN JABODETABEK 2020) Rava Agaftha Maulidinda, Lis Lesmini, Sekar Widyastuti Pratiwi

PDF 615-620

WEST JAVAINTERNATIONAL AIRPORT STRATEGY IN DEALING WITH COVID-19 A CASE STUDY Rizki Herdiawan, Fachri Chatami, Muhammad Rifni, Rehani Fitria

PDF 621-628

CUSTOMERS’ ACCEPTANCE IN USING UNMANNED AERIAL VEHICLES ( UAV ) DELIVERY SERVICE Nafasyah Agustiani Kaoy, Lies Lesmini, Tenaka Budiman

PDF 629-634

ANALYSING THE IMPACT OF PRODUCT QUALITY IMPROVEMENT AND PROCESS EFFICIENCY AND EFFECTIVENESS TOWARDS ON-TIME DELIVERY OF TUNA FISH AT PT. PELNI Dea Tiara Duriyanto, Shafira Amartya Rizki, Hendro Kuntohadi, Veronica P

PDF 635-641

THE INFLUENCE OF THE SERVICE TO PASSENGERS’ SATISFACTION DURING PSBB AT BEKASI STATION Rofiqoh Rofiqoh, Masjraul Hidayat, Devi Ratnasari

PDF 642-651

CUSTOMER ACCEPTANCE ON CASHLESS PAYMENT COMMUTERLINE (KRL) TO PREVENT COVID-19 SPREADING Maxel Bimo Alexander, Ringga Thia Budiarti, Ade Abdullah S, Yolla Ayutia

PDF 652-659

PERSONAL PROTECTIVE EQUIPMENT (HAZMAT) DISTRIBUTION SYSTEM DURING COVID-19 PANDEMIC IN DKI JAKARTA Amanda Navis, Mahesa hadiyanto, Raden Didiet Rahmat Hidayat, Lis Lesmini

PDF 660-666

THE EFFECT OF WALKABILITY, ACCESSIBILITY, AND CONNECTIVITY TOWARDS PASSENGER’S SATISFACTION: A STUDY OF TRANSJAKARTA TRANSPORT SYSTEM AND ITS SUPPORTING PEDESTRIAN FACILITIES Muhammad Atallariq, Finza Fatchi Al Banna, Aang gunawan, Yolla Ayutia

PDF 667-674

IMPACT OF BOARDING PLATFORM GAP ON BRT STATION TO EVALUATE SAFETY PASSENGER CASE STUDY: TRANSJAKARTA CORRIDOR 4 & CORRIDOR 13 Muhammad Iqbal Nosadianto Sya'banu, Muhamad Fahri, Aswanti Setyawati, Abdullah Ade Suryobuwono

PDF 675-682

THE EFFECT OF INDONESIAN TRADER’S BARGAINING POSITION ON SHIPPING EFFICIENCY IN INTERNATIONAL TRADE; BETWEEN CIF AND FOB Bagus Taufan Septianto, Ivan Fadilah, HM Thamrin, Lies Lesmini

PDF 683-690

THE USE OF VOICE TECHNOLOGY TO ENHANCE THE PICKING ACTIVITY IN WAREHOUSE Nur Khaerra Ummah Pratiwi, Sella Monica, Rully Yandri, Doddy Himawan

PDF 691-694

THE INFLUENCE OF MARKET PLACE MOBILE APPLICATION TOWARDS PURCHASE INTENTION BY WEBQUAL 4.0 METHOD Amna Suci, Lina Oktavia, Marthaleina RS, Johanes Kurniawan Liauw

PDF 695-703

THE EFFECT OF SERVICE FAILURE ON CUSTOMER BEHAVIOR MEDIATED BY SERVICE RECOVERY IN BAGGAGE HANDLING SYSTEMS TERMINAL 3 SOEKARNO HATTA INTERNATIONAL AIRPORT Pawer Yezreel Sitorus, Desy try ellisa, Yoanita octora, Deslida Saidah

PDF 704-712

THE EFFECTS OF SAFETY AND HEALTH (K3) TOWARD EMPLOYEES PERFORMANCE OF PT CIPTA KRIDA BAHARI Rezha Mayhendra, Kevin Emvola Rianta, Subandi Subandi, Veronica Veronica

PDF 713-717

THE INFLUENCE OF PROMOTION OF GARUDA INDONESIATHROUGH SOCIAL MEDIA ON E–WOM, ONLINE TICKET SALES, AND BRAND IMAGE DURING THE COVID – 19 PANDEMIC Laura Mia Fadillah, Dina Afifah, Johar R. Samosir, Yolla Ayutia

PDF 718-726

THE EFFECT ON REPURCHASE INTENTION: COMPARISONS OF SERVICE QUALITY, REPUTATION, AND BRAND IMAGE (CASE STUDY: CITILINK AND LION AIR IN JAKARTA, INDONESIA) Rizqa Zhafira Khairi Aradena, Rayhan El Fajri, Yoanita Octora, Edhie Budi Setiawan

PDF 727-736

THE FACTORS INFLUENCING CUSTOMER’S INTEREST IN USING E-COMMERCE SERVICES (STUDY CASE TAOBAO, CHINA) Hiskia Simarmata, Ivan Sadrakh Simarmata, Juliater Simarmata, Yulianti Keke

PDF 747-757

THE IMPACT OF CUSTOMER HANDLING ON SAFETY TOWARD THE CUSTOMER BEHAVIOR AND CUSTOMER SATISFACTION IN GARUDA INDONESIA AIRLINE Yasmine A Liling, Nuramwaalia Nuramwaalia, Edhie Budi Setiawan, Prima Widiyanto

PDF 747-757

THE EFFECT OF WAREHOUSE MANAGEMENT SYSTEM ON THE DISTRIBUTION OF THE ELECTROLUX PRODUCTS IN PT. CEVA LOGISTICS Agung Setiawan, Cyntia Helsa Melyana, Yulianti Keke, Veronica Veronica

PDF 758-765

THE APPLICATION OF THE TECHNOLOGY ACCEPTANCE MODEL (TAM) METHOD FOR THE ACCEPTANCE OF AUTONOMOUS TRUCKS AS LOGISTICS DELIVERY SERVICES Misdiana Marisda, Yulianti Keke, Sekar Pratiwi, Novembriani Irenita

PDF 766-775

THE EFFECT OF CO-CREATION SERVICE RECOVERY AGAINST REPURCHASE INTENTION MEDIATED BY CUSTOMER SATISFACTION SERVICE IN LION AIR IN JAKARTA Sri Maryani, Aulia Fitriyani, Edhie Budi Setiawan, Yoanita Octora

PDF 776-783

PARETO ANALYSIS IMPLEMENTATION FOR COVID-19 OUTBREAK HUMANITARIAN SUPPLY CHAIN BY INDONESIAN NATIONAL DISASTER AGENCY (BNPB) MARCH – JUNE 2020 Ade Rikasoraya, Harry Purwoko, Muhammad Iqbal Firdaus, Nursery Alfaridi

PDF 784-790

ECONOMIC RECOVERY OF INDONESIAN AVIATION INDUSTRY IN NEW NORMAL ERA Della Amanda, Dini Nurhakiki, Haryono Haryono, Sri Handayani

PDF 791-799

CAN THE MOBILE ROBOT BE A FUTURE ORDER-PICKING SOLUTION?: A CASE STUDY AT AMAZON FULFILLMENT CENTER Adrian Yudiansyah, Dwi Ayu S, Yulianti Keke, Veronica Veronica

PDF 800-806

ETHICAL LEADERSHIP ON ORGANIZATIONAL INNOVATION AND THE ROLE OF KNOWLEDGE SHARING Nursery Alfaridi S. Nasution, Harjanto Prabowo, Adler Haymans Manurung, Mohammad Hamsal

PDF 807-812

THE SERVICE INNOVATION ON CUSTOMER ADVOCACY AND THE ROLE OF CUSTOMER PERCEIVED VALUE AND WILLINGNESS TO PAY Nursery Alfaridi S. Nasution, Firdaus Alamsjah, Elidjen Elidjen, Wibowo Kosasih

PDF 813-819

CIRCULAR ECONOMY AND PRODUCT-SERVICE SYSTEMS IN CUSTOMER PERSPECTIVE: A SYSTEMATIC LITERATURE REVIEW Nursery Alfaridi S. Nasution, Viany Utami Tjhin

PDF 820-827

THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION THROUGH CUSTOMER LOYALTY (STUDY CASE LIONAIR AIRLINE, INDONESIA) Rizkiyah Ulfah, Juliater Simarmata, Yulianti Keke, Siska Amonalisa, Ahmad Fikri Amin

PDF 828-835

THE INFLUENCE OF FOOD & BEVERAGE RETAIL STORE COVID-19 READINESS STRATEGIES ON CUSTOMER SATISFACTION AND TRUST Veronica Veronica, Harjanto Prabowo, Adler Haymans Manurung, Mohammad Hamsal

PDF 836-843

ORGANIZATIONAL CULTURE AND TECHNOLOGICAL CHANGE IMPACT ON ORGANIZATIONAL INNOVATIVENESS WITH A MODERATING EFFECT OF AGE DIVERSITY Veronica Veronica, Firdaus Alamsjah, Elidjen Elidjen, Wibowo Kosasih

PDF 844-853

POST COVID-19; WHAT’S NEXT ON INDONESIAN TOURISM Melly Kartika, Mella Aqmal, Basri Fahriza, Ira Rachman

PDF 854-860

A STUDY ON ADVANCE STOP LINE FOR MOTORCYCLISTS AT SIGNALISED INTERSECTION IN MALAYSIA Wan Nur Syuhadah, Siti Zaharah, Fatin Najwa, Juraidah Juraidah

PDF 861-868

IMPUTATION PROCESS FOR MISSING DATA IN CARGO TRAIN SERVICES S.Sarifah Radiah Shariff, Siti Nasuha Zubir, Wan Mazlina Wan Mohamed

PDF 869-877

AGING ADULT FITNESS CENTER SERVICE QUALITY: A CONCEPTUAL FRAMEWORK Irwan Ibrahim, Norina Ahmad Jamil, Afizan Amer

PDF 878-883

THE DETERMINANT FACTORS OF GREEN MAINTENANCE MANAGEMENT CAPABILITIES Irwan Ibrahim, Saiful Azmir Kasdi, M. Hussin Abdullah, Farah Akmar Anor Salim, Afizan Amer, Abdul Khabir Rahmat

PDF 884-891

AN OVERVIEW OF POTENTIAL HAZARDS AND CONTROL MEASURES OF FOOD DELIVERY SERVICE ACTIVITIES Siti Aimi Sarah, Aishah Bujang, Nurkhurul Ain, Nurfadzliyana Nurfadzliyana

PDF 892-898

HEADWAY ORDER SCHEME (HOS) HEURISTIC FOR THE RAILWAY RESCHEDULING OPTIMIZATION Adibah Shuib, Zuraida Aldawood

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MEASURING RAILWAY TRACK CAPACITY AND UTILIZATION FOR KERETAPI TANAH MELAYU BERHAD (KTMB) Nuryantizpura Mohamad Rais, Harlina Suzana Jaafar, Mohd Rani Hisham Samsudin, Hazalina Abdul Rahman, Rosadibah Mohd Towel, Siti Nur Zahrah Amin Burhanuddin

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KUALA LUMPUR INTERNATIONAL AIRPORT (KUL) AS A WORLD CLASS AIRPORT TERMINAL: PASSENGERS’ AIRPORT SATISFACTION RATING Nur Farizan Tarudin, Muhammad Akmal Asyaraff Adlan, Wan Mazlina Wan Mohamed, S. Sarifah Radiah Shariff

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A STUDY OF PHYSIOLOGICAL MEASURE OF DRIVER BEHAVIOUR IN DIFFERENT AGE AT THE INTERSECTION Jezan Md Diah, Nur Hafizah Abdul Azhar, Shahrul Jainudin

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COMPANY’S CORPORATE SOCIAL RESPONSIBILITY IMPACT TOWARD PERCEIVED TASK SIGNIFICANT AND JOB SATISFACTION AMONG FRONTLINE SERVICE EMPLOYEE: MALAYSIAN LOGISTICS COMPANY’S PERSPECTIVE Abdul Khabir Rahmat, Safiuddin Teslo, Aminuddin Md Arof

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STRUCTURAL ANALYSIS OF BUS LIFTING MECHANISM FOR TRANSPORTATION OF WHEELCHAIR AND PHYSICAL DISABLED PEOPLE INTO BUSES Wan Mazlina Wan Mohamed, Mohamad Afiq Ahmad

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AN EMPIRICAL ANALYSIS OF CO2 EMISSION AND SOCIOECONOMIC FACTORS NEXUS: IS THE LONG RUN CO-INTEGRATING RELATIONSHIP EXIST IN MALAYSIA? Siti Ayu Jalil, Azzahrah Juraimi

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THE WAY TO SUSTAIN THE PERFORMANCE OF THE LOGISTIC DISTRIBUTION IN THE MIDLE OF THE COVID-19 PANDEMIC: STUDY CASE OF PT J-EXPRESS Dendi Abdul Rochman Syahmi, Joanico Marcelo de jesus, Paul Hutauruk, Johanes Kurniawan

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THE EFFECT OF PSBB (LARGE SCALE SOCIAL RESTRICTIONS) ON THE REDUCTION OF THE NUMBER OF PASSENGERS AT 4 (FOUR) MAIN AIRPORTS IN INDONESIA DURING COVID-19 PERIOD Eric Cahyadi Wibowo, Bekali Prima Ajar, Tito Warsito, Yolla Ayutia

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