LEVEL OF COMFORT AND SATISFACTION OF PASSENGERS ON COVID 19 PROTOCOL SERVICES ON GARUDA INDONESIA AIRLINE

Vickry Aryo Baskoro, Nada Mawaddah Muthiah, Sri Handayani, Agus Setiawan

Abstract


Garuda Indonesia is one of the best airline companies in Indonesia that has superior service quality compared to other airlines. Of course, this is an effort of Garuda Indonesia to always improve quality to maximize the level of comfort and satisfaction to its passengers at all times. The Covid-19 Pandemic period faced by airlines including Garuda Indonesia had a significant impact where the government issued a policy requiring all airlines to implement health protocols in all their activities, including requiring passengers to comply with the policy. With the mandatory health protocol, airlines must continue to provide the best service as in normal conditions. The Garuda Indonesia airline must remain to focus on providing maximum services to its passengers so that the comfort level and passenger satisfaction level are maintained.


Keywords


Comfort, Satisfaction, Covid 19 Protocol, Services, Passengers

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DOI: https://doi.org/10.25292/atlr.v3i0.257

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