ANALYSING THE IMPACT OF PRODUCT QUALITY IMPROVEMENT AND PROCESS EFFICIENCY AND EFFECTIVENESS TOWARDS ON-TIME DELIVERY OF TUNA FISH AT PT. PELNI

Dea Tiara Duriyanto, Shafira Amartya Rizki, Hendro Kuntohadi, Veronica P

Abstract


This research was made by referring to users who use freight forwarding services in PT PELNI. This study aims to analyze the impact of improving the quality of products and processes that are effectively and efficiently carried out by PT PELNI to optimize the punctual delivery of goods. In this study, there are nine indicators namely endurance, reliability, aesthetics, satisfaction, development, productivity, reliability, positive responsiveness, and certainty. The approach used in this research was quantitative. This was done by distributing questionnaires to 50 users of freight services in PT PELNI to collect the data. In this study, researchers conducted validity tests, reliability tests, multiple linear regression tests, and hypotheses test. The results show that all hypotheses have positive and significant effects.

 


Keywords


packaging, punctuality, freight forwarding services

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DOI: https://doi.org/10.25292/atlr.v3i0.317

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