THE INFLUENCE OF THE SERVICE TO PASSENGERS’ SATISFACTION DURING PSBB AT BEKASI STATION
Abstract
The community considers trains as the main mode of transportation as the users of trains increasing day by day especially in Bekasi station. Service is a resource that should exist in any transportation industry. Before a service is offered to consumers,in this pandemic situation, the industry should paid extra attention to service. To reduce the Covid-19 victims, the government carries out a Large-scale Social Restriction or known as PSBB(Pembatasan Sosial berskala Besar) in Indonesia for every transportation, especially rail transport. The study aims to determine if the service in pandemic situation has an influence on the passengers. This study used a descriptive quantitative approach with linear regression tools. The result indicates that the service variable affects passenger service. Quantitative analysis showed strong independent variables, i.e. the application of passenger service to the passengers’ satisfaction as variable dependent.
Keywords
Full Text:
PDFReferences
Akbar, S. D. (2006). Social Research methods. Jakarta: Earth Aksara.
Efendi, M. S. (2008). Research method. Jakarta: Pustaka LP3ES Indonesia.
Kolcaba, K. (2003). A vision for Holistic Care Comfort Theory and Practice. New York: Springer Publishing Co.
Kuncoro, Narimawati, U. (2008). Qualitative and quantitative research methodology, theory. Bandung: Agung Media.
Nazir, M. (1998). Research methods. Jakarta: Ghalia Indonesia.
M. (2009). Research Methods for Business & economics. Jakarta: Erlangga.
Sugiyono. (2013). Research method of education quantitative approach, qualitative, and R&D. Bandung: Alfabeta.
Sugiyono. (2015). Combination research (Mix Methods). Bandung: Alfabeta.
DOI: https://doi.org/10.25292/atlr.v3i0.319
Refbacks
- There are currently no refbacks.
Copyright (c) 2020 Advances in Transportation and Logistics Research

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Advances in Transportation and Logistics Research
ISSN: 2622-5778 (online)
Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia
ATLR by http://proceedings.itltrisakti.ac.id/index.php/ATLR is licensed under a Creative Commons Attribution 4.0 International License.