THE INFLUENCE OF THE SERVICE TO PASSENGERS’ SATISFACTION DURING PSBB AT BEKASI STATION

Abstract

The community considers trains as the main mode of transportation as the users of trains increasing day by day especially in Bekasi station. Service is a resource that should exist in any transportation industry. Before a service is offered to consumers,in this pandemic situation, the industry should paid extra attention to service. To reduce the Covid-19 victims, the government carries out a Large-scale Social Restriction or known as PSBB(Pembatasan Sosial berskala Besar) in Indonesia for every transportation, especially  rail transport. The study aims to determine if the service in pandemic situation has an influence on the passengers. This study used a descriptive quantitative approach with linear regression tools. The result indicates that the service variable affects passenger service. Quantitative analysis showed strong independent variables, i.e. the application of passenger service to the passengers’ satisfaction as variable dependent.