THE EFFECT OF WALKABILITY, ACCESSIBILITY, AND CONNECTIVITY TOWARDS PASSENGER’S SATISFACTION: A STUDY OF TRANSJAKARTA TRANSPORT SYSTEM AND ITS SUPPORTING PEDESTRIAN FACILITIES

Muhammad Atallariq, Finza Fatchi Al Banna, Aang gunawan, Yolla Ayutia

Abstract


The main objective of Transjakarta is to be a solution to reduce congestion with fast transportation services for everyone. This study measured the walkability, accessibility, and connectivity of Transjakarta and its surrounding pedestrian facility effect on passenger’s satisfaction. Walkability is basically how walker-friendly a facility is. Moreover, accessibility can be divided into two, namely passenger’s access to the bus stop and access to various destinations. Also, connectivity is the ease of transit to other public transport services. This study took samples from Transjakarta passengers from corridor 1 (Blok M – Kota) with a non-probability technique which each population had the same opportunity to be chosen. The purpose of this study is to measure the effect of the aforementioned variables to the passenger’s satisfaction so that the service can continue to grow in order to maintain its ridership.


Keywords


Transjakarta, Walkability, Accessibility, Connectivity, Passenger’s Satisfaction

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DOI: https://doi.org/10.25292/atlr.v3i0.325

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