Nur Hazimah Basir, Nur Hazimah Basir, Adibah Adibah Shuib, Rizauddin Saian Saian, Azhana Othman Othman


Online grocery shopping (e-grocery) refers to purchasing groceries using a online shopping. E-grocery has received greater attention and increasing demand during this COVID-19 pandemic, particularly in urban areas. The future of e-grocery businesses depends on how successfully e-grocers handle spikes in demand while maintaining quality, price, and delivery promises. Based on literatures, many studies have been conducted to improve e-grocery delivery system. Yet, studies on e-grocery delivery problem in Malaysia are still lacking. This has motivated our study where one of the objectives is to formulate a multi-objective VRPTW based Mixed Integer Linear Programming model for producing optimal strategies for e-grocery deliveries. This paper presents reviews of existing literatures concerning e-grocery, solution approaches to improve e-grocery delivery services and impact of these solutions, which focuses on several designs of the delivery system. This paper provides insights on e-grocery logistics operations and challenges involved. It highlights various potential solutions to e-grocery delivery problem especially those that address sustainable transportation and utilize advanced technologies such as drones and autonomous delivery robots. A preliminary concept of our e-grocery delivery operation is also presented.


supply chain, e-grocery delivery, time slots, delivery windows, vehicle routing problem with time windows, mathematical programming model, sustainable transportation

Full Text:



Asti, W. P., Handayani, P. W., & Azzahro, F. (2021). Influence of Trust, Perceived Value, and Attitude on Customers’ Repurchase Intention for E-Grocery. Journal of Food Products Marketing. 27(3). 157-171. DOI:10.1080/10454446.2021. 1922325.

Aurambout, J. P., Gkoumas, K., & Ciuffo, B. (2019). Last mile delivery by drones: an estimation of viable market potential and access to citizens across European cities. European Transport Research Review, 11(1).

Cri?an, G. C., & Nechita, E. (2019). On a cooperative truck-and-drone delivery system. Procedia Computer Science, 159, 38–47.

Fauzi, S. F. F., Thoo, A. C., Tan, L. C., Muharam, F. M., & Talib, N. A. (2017). Factors Influencing Consumers Intention for Online Grocery Shopping - A Proposed Framework. IOP Conference Series: Materials Science and Engineering. 215(1). 012013. DOI: 10.1088/1757-899X/215/1/012013.

Fong, C., Mat Hasan, N. H., Rahmat, S. M., & Abenoh, N. A. (2020). International Journal of Business, Economics and Law, 23(1), 25-31.

Grashuis, J. Skevas, T. & Segovia, M. S. (2020). Grocery Shopping Preferences during the COVID-19 Pandemic. Sustainability, 12(13), 5369. https://doi. org/10.3390/su12135369

Günday, G., Kooij, S., Moulton, J., Karabon, M., & Omeñaca, J. (2020). December 02). How European shoppers will buy groceries in the next normal. Retrieved February 19, 2021, from industries/retail/our-insights/how-europeanshoppers-will-buy-groceries-in-the-next-normal.

Handayani, P. W., Nurahmawati, R.A., Pinem, A. A.; Azzahro, F. (2020). Switching Intention from Traditional to Online Groceries Using the Moderating Effect of Gender in Indonesia. Journal of Food Products Marketing. 26, 425–439.

Koiwanit, J. (2018). Analysis of environmental impacts of drone delivery on an online shopping system. Advances in Climate Change Research, 9(3), 201–207.

Lodni, C., Najmaei, M., & Mansori, S. (2021). The Effect of COVID-19 Pandemic on the German E-Grocery Industry with Respect to Challenges for Retailers and Customer Satisfaction. Journal of Marketing Management and Consumer Behavior, 3(3). 1-31.

Liu, D., Deng, Z., Zhang, W., Wang, Y., & Kaisar, E. I. (2021). Design of sustainable urban electronic grocery distribution network. Alexandria Engineering Journal, 60(1), 145–157. .06.051

Mangiaracina, R., Perego, A., Seghezzi, A., & Tumino, A. (2019). Innovative solutions to increase last-mile delivery efficiency in B2C e-commerce: a literature review. International Journal of Physical Distribution and Logistics Management, 49(9), 901–920.

Md. Zaini, Z. M, Ramli, N., Abd. Ghani, F., Samsudin, A., Hamid, M., Jusoff, K., Ngali, N., Rahmat, N., Khalid, K. & Musa, M. (2011). Online grocery shopping: the effect of time availability on Malaysian consumer preferences. World Applied Sciences Journal, 12(Special Issue on Service Sector Transforms the Economy), 60-67.

Melis, K., Campo, K., Lamey, L. & Breugelmans, E. (2016). A bigger slice of the multichannel grocery pie: when does consumers’ online channel use expand retailers’ share of wallet, Journal of Retailing, 92(3), 268-286.

Mkansi, M., Eresia-Eke, C., & Emmanuel-Ebikake, O. (2018). E-grocery challenges and remedies: Global market leaders perspective. Cogent Business and Management, 5(1), 1–28. 2018.1459338

Pan, S., Giannikas, V., Han, Y., Grover-Silva, E., & Qiao, B., (2017). Using Customer-Related Data to Enhance E-Grocery Home Delivery. Industrial Management and Data System, 117, 1917-1933, 10. 1108/IMDS-10-2016-0432.

Pitts, S. B. J., Ng, S. W, Blitstein, J. L., Gustafson, A., & Niculescu, M. (2018). Online grocery shopping: Promise and pitfalls for healthier food and beverage purchases. Public Health Nutrition, 21, 3360-3376.



  • There are currently no refbacks.

Copyright (c) 2021 Advances in Transportation and Logistics Research

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Advances in Transportation and Logistics Research

ISSN: 2622-5778 (online)
Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

ATLR by is licensed under a Creative Commons Attribution 4.0 International License.