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Home > Archives > Vol 4 (2021)

DOI: https://doi.org/10.25292/atlr.v4i0

Table of Contents

Articles

TRANSIT-ORIENTED DEVELOPMENT MODEL-BASED SUSTAINABLE URBAN TRANSPORT IN THE ERA OF THE COVID PANDEMIC Prasadja Ricardianto, Abdullah Ade Suryobuwono, Esti Liana

PDF 1 - 11

THE EFFECT OF WORK MOTIVATION AND EMPLOYEE LOYALTY ON EMPLOYEE PERFORMANCE AT PT VIGANO CIPTA PERDANA Sonya Sidjabat

PDF 12-27

EFFECT OF PRODUCT PACKAGING QUALITY AND DELIVERY TIME TO CUSTOMER SATISFACTION AND THE IMPLICATION ON CUSTOMER LOYALTY OF PT. SHOPEE INTERNATIONAL INDONESIA IN 2020 Agnes Vicky, Dinar Dewi Kania, Veronica Parhusip

PDF 28-39

THE EFFECT OF ELECTRIC CAR USE ON GREENHOUSE GAS EMISSIONS IN JAKARTA Sulthan Syauqi Aldersa, Mohamad Rafli Faturachman, Abdullah Ade Suryobuwono, Sita Aniisah Sholihah

PDF 40-47

ANALYSIS OF THE EFFECT OF FACILITIES, SECURITY AND TARIFFS ON THE JA CONNEXION BUS SERVICES FOR THE WEST BEKASI - SOETTA AIRPORT ROUTE DURING THE COVID-19 PANDEMIC Tri Handoko Putro, Suripno Suripno, Sarinah Sihombing

PDF 48-61

TERMINAL CAPACITY ANALYSIS AND PASSENGER MOVEMENT AT KUALANAMU INTERNATIONAL AIRPORT, DELI, SERDANG, NORTH SUMATRA (STRATEGIC PARTNERSHIP STUDY) ajie AW wibisono, Sarinah SS Sihombing, NYARU NYT MURIS TEWENG

PDF 62-72

RECYCLING FACILITY LOCATION-ALLOCATION MODEL IN REVERSE LOGISTICS OF MUNICIPAL SOLID WASTE MANAGEMENT - A CONCEPTUAL FRAMEWORK Zati Aqmar Zaharudin, Adibah Shuib

PDF 73-81

COMPARATIVE ANALYSIS ON PORT PERSONNEL SELECTION USING HYBRID ANALYTICAL HIERARCHY PROCESS (h-AHP) muhamad safuan, s.sarifah radiah shariff, nazry yahya, nur syaza izurin zolkefley

PDF 82-93

EVALUATING COST-EFFICIENT QUEUE PRIORITIES FOR BERTH ALLOCATION VIA SIMULATION Nur Syaza Izurin Zolkefley, S.Sarifah Radiah Shariff, Abdul Khabir Rahmat, Muhamad Safuan Shamshol Bahri

PDF 94-103

TRENDS, SOLUTIONS AND PRELIMINARY CONCEPT ON VRPTW BASED OPTIMIZATION MODEL FOR THE E-GROCERY DELIVERY Nur Hazimah Basir, Nur Hazimah Basir, Adibah Adibah Shuib, Rizauddin Saian Saian, Azhana Othman Othman

PDF 104-114

DETERMINANT FACTORS OF QUALITY ASSURANCE IN HALAL FOOD INDUSTRY Roslina Ahmad, Irwan Ibrahim, Afizan Amer, Noor Fadhiha Mokhtar, M Hussin Abdullah

PDF 115-128

SUPPLY CHAIN MANAGEMENT TRACEABILITY PROCESS FOR HALAL COSMECEUTICAL Saiful Azmir Kasdi, Irwan Ibrahim, Afizan Amer, Ratna Masrom, Izhal Abdul Halin

PDF 129-136

THE REVIEW OF MALAYSIA HINTERLAND AND HINTERLAND CONTAINER TRANSPORT SYSTEM CHALLENGES BY ROAD Shahrin Nasir, Mohd Faiz Hakim Husain, Mohd Hafiz Zulfakar, Muhamad Aziyan Hussim

PDF 137-149

THE INFLUENCE OF SHIP SERVICE QUALITY AND LOADING-UNLOADING PRODUCTIVITY ON PORT PERFORMANCE AND ITS IMPLICATIONS FOR CUSTOMER SATISFACTION (Study on Cigading II Terminal) Ahmad Afandi, Sri Untung, Sandrina Marina, Suharto Abdul Majid

PDF 150-165

THE EFFECT OF QUALITY OF SERVICE AND PRICE ON INTENTION IN USING KM. KELUD PT. PELNI PASSENGER SHIP DURING THE COVID-19 PANDEMIC Ellisa Makna Tiara, Firda Azzahra, Aswanti Setyawati, Sarovah Widiawati

PDF 166-178

EFFECT OF J&T EXPRESS LEAD TIME AND DELIVERY PRICE ON CUSTOMER SATISFACTION DURING THE COVID-19 PANDEMIC Azhar Sayyidah, Muhammad Farhan, Subandi Subandi, Sulistya Pribadi

PDF 179-186

ANALYSIS ON THE IMPACT OF QUALITY SERVICES AND IMPLEMENTATION OF GOJEK J3K HEALTH PROTOCOLS TOWARDS CUSTOMERS’ SATISFACTION ON GO-RIDE SERVICES (PT. GOJEK INDONESIA) Ghiffal Lunar Fariza Rusdiansyah, Muhammad Annas Walla, Aswanti Setyawati, Novi Indah Sushanti

PDF 187-194

THE EFFECT OF DELIVERY TIME AND PRICE ON CUSTOMER SATISFACTION OF COURIERS DURING THE COVID-19 PANDEMIC (Study Case of J&T Express Jakarta branch) Siti Nur Saa’adah Yuniar, Anisa Martha Tilana, Mustikasari Mustikasari, Sulistya Pribadi

PDF 195-206

THE IMPACT OF IMPLEMENTING OCCUPATIONAL SAFETY AND HEALTH,AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT SARANA BANDAR NASIONAL Nury Sabrina, Safira Dhia Nabilah, Prasadja Ricardianto, Rehani Fitrina

PDF 207-217

THE ROLE OF BRAND CREDIBILITY TOWARDS PASSENGERS’ TRUST THROUGH SOCIAL MEDIA PROMOTION ON CITILINK DURING THE COVID-19 PANDEMIC Tasya Ramadhani Adila, Yola Riska Amelia, Roswan Kasim, Muhamad Rofiq

PDF 218-227

SERVICE RECOVERY DUE TO PLANE CRASH ON CUSTOMER TRUST: A CASE ON LOW-COST CARRIER AIRLINE Harun Al Rasyid, Bayu Wisnu Wibowo, Danang Darunanto, Primadi Candra Susanto

PDF 228-239

THE EFFECT OF SALES PROMOTION ON PURCHASE INTENTION THROUGH CUSTOMER PERCEIVED VALUE ON E-COMMERCE DURING THE COVID-19 PANDEMIC Kathrin Regina, Lira Agusinta, Tri Mulyani Setyowati

PDF 240-249

THAI AIRWAYS SUSTAINABILITY OF FLIGHT STRATEGY DURING THE COVID-19 PANDEMIC OUTBREAK IN TERMS OF PRICING AND QUALIY SERVICE Alfiyatul Laela, Shaniyyah Maulia, Basri Fahriza, Riza Lestari

PDF 250-258

COMPARISON OF THE ROLE OF DIGITAL E-TICKETING IN IMPROVING THE QUALITY OF SERVICE AND CUSTOMER SATISFACTION Aldino Noer Rizki, Aulia Puspaningtyas Putri Prabowo, Edhie Budi Setiawan, Chaidir Tasran

PDF 259-269

THE IMPACT OF AIRPORT POLICIES TOWARDS REVISIT INTENTIONS THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION (DURING PANDEMIC COVID-19 AT SOEKARNO-HATTA AIRPORT) Rifa Fauziah, Fadhilah Febriyanti, Edhie Budi Setiawan, Prima Widiyanto

PDF 270-280

BUILDING A GREEN BRAND IMAGE TO INCREASE CUSTOMER'S DECISION-MAKING THROUGH GREEN DESIGN AND ENVIROMENTAL CONCERNS Saltia tia Yasmin, Iskha Namira Trisnanisa, Edhie Budi Setiawan, Didit Didit Anthony

PDF 281-292

THE EFFECT OF PRICE AND SERVICE QUALITY ON CUSTOMERS’ TRAVEL DECISION IN GARUDA INDONESIA ONLINE TRAVEL FAIR (GOTF) DURING COVID-19 PANDEMIC Muchammad Nur Al Imron, Desy Nur'aini, Nasrullah Nasrullah, Nita Rosmala Dewi

PDF 293-303

ANALYSIS PERFORMANCE SALES MARKETING DOOR TO DOOR SERVICE DURING PANDEMIC COVID-19 AT SPIL Dewi Milania Fitri Aryani, Dody Kardova Milano Panjaitan, Siska Amonalisa Silalahi, Erny Sulistyaningsih

PDF 304-311

THE EFFECT OF PACKAGING PROCESS AND PRICE ON THE PURCHASE DECISION OF LIVE LOBSTER ON CONSUMERS PT. PERMATA NINGRAT Natasya Rossa Afriany, Dimas Sujationo, Yuwono Dwisilo Sucipto, Abdul Ghafar

PDF 312-322

INCREASING REPURCHASE INTENTION AND TRUST THROUGH THE REPUTATION OF AIRLINE INDUSTRY Sonia Bella Palementaria Maharani, Monica Desideria, Edhie Budi Setiawan, Datunabolon Datunabolon

PDF 323-332

THE ANALYSIS OF THE EFFECT OF HEALTH PROTOCOLS AND CUSTOMER'S TRUST ON PURCHASE INTENTION OF LION AIR PASSENGERS Muhammad Farhan Abdurrahman, Andika Maulana, Cecep Pahrudin, Siti Krisnawati

PDF 333-342

BUS OCCUPANCY RATE AT THE PULO GEBANG INTEGRATED TERMINAL FOR JAVA ISLAND AND THE LOSSES EXPERIENCED BY BUS COMPANIES DURING THE 2021 EID HOMECOMING BAN Febriola Agustina, Nita Septiani, Abdullah Ade Suryobuwono, Prima Widiyanto

PDF 343-351

ANALYSIS OF THE OPERATIONAL PERFORMANCE OF LOADING AND UNLOADING CONTAINERS AT OPERATING TERMINAL 3 PORT OF TANJUNG PRIOK Ariel Vicrihadi, Honny Fiva Akira Sembiring, Yolla Ayutia

PDF 352-362

THE CHALLENGES AND OPPORTUNITIES OF MAINTENANCE, REPAIR AND OVERHAUL (MRO) IN KERTAJATI INTERNATIONAL AIRPORT (2021) Alifea Nabilah Shali, Alifia Nur Almadita, Salahudin Rafi, Alit Sodikin

PDF 363-371

PRICE AND PROMOTION AS THE FACTOR OF CITILINK PASSENGERS TICKET PURCHASE INTENTION DURING THE COVID-19 PANDEMIC Isnani Oktavia Rahmah Ali, Kintan Ramadini, Lis Lesmini, Marlina Iryatie

PDF 372-384

THE EFFECT OF PPKM POLICY AND SERVICE QUALITY ON PASSENGER SATISFACTION OF BATIK AIR IN THE COVID-19 PANDEMIC 2021 Olifia Hizriah Hidayat, Rewi Arzela Erson, Lis Les Lesmini, Indriyati Indri yati

PDF 385-398

THE ANALYSIS OF THE APPLICATION OF THE 5S METHOD AT PT AGILITY INTERNATIONAL WAREHOUSE AT PT. DUNIA EXPRESS TRASINDO Adella Adelia Putri, Sherina Kirana Zahra, Rohana Sitanggang, Budi Nur Rochmadi

PDF 399-409

THE EFFECT OF PRODUCT QUALITY AND EASE OF TRANSACTION TOWARDS CUSTOMER SATISFACTION ON SHOPEE MARKETPLACE Karina Novenita Hartanti, Perkasa Rafliansyah, Lira Agusinta, Abi Prasidi

PDF 410-421

BUSINESS PROCESS RE-ENGINEERING IN WAREHOUSE Seda Cristofer Hutabarat, Paramita Putri Dharma, Nursery Alfaridi S. Nasution, Doddy Himawan

PDF 422-431

THE RESEARCH ON CUSTOMER'S PURCHASING DECISION DURING THE COVID-19 PANDEMIC (Case Study on Garuda Indonesia Airline) Muhammad Abdul Ghani, Haekal Hibatullah, Olfebri Olfebri, Suprihadi Suprihadi

PDF 432-443

THE INTEGRATION BETWEEN DWELLING TIME WITH LOADING AND UNLOADING AT TANJUNG PRIOK PORT (STUDY CASE AT JAKARTA INTERNATIONAL CONTAINER TERMINAL INC 2018-2020 PERIOD) Nur Kemala Dewy, Tarizza Auliannisa, Mohamad Zaini, Chaidir Tasran

PDF 444-454

POTENTIAL DEVELOPMENT OF PATIMBAN PORT TO REDUCE LOGISTIC COSTS IN INDUSTRIAL AREA OF WEST JAVA REGION Ferdian Dwidarma, Yusuf Wibisono, Mohamad Zaini, Riza Lestari

PDF 455-465

COVID-19 VACCINE STORAGE & DISTRIBUTION BY DNR DISTRIBUTION Novi Diana Putri, Roberto Gallant Narendra, Muhammad Rifni, Rahmat Hidayat

PDF 466-473

THE IMPACT OF TECHNOLOGY ON THE EFFICIENCY AND EFFECTIVENESS OF CONTAINER SERVICE IN TANJUNG PRIOK (STUDY ON PT. IPC TPK OF TANJUNG PRIOK) Theodora Yubilia Lusianus, Tsara Tri Putri, Yosi Pahala, Duyesna Perawati

PDF 474-485

THE INFLUENCE OF DOCK LAYOUT AND GANTRY CRANE ON LOADING AND UNLOADING SPEED AT PIERS 303 – 305 PT. PORT OF INDONESIA PERSERO II Muhammad Nikkei Rahadi, Bayu Adi Wijaya, Denny John Najoan, Honny Fiva Akira Sembiring

PDF 486-504

THE EFFECT OF E-TRACKING AND TIMELINESS OF DELIVERY TOWARDS CUSTOMER SATISFACTION ON PT SICEPAT EKSPRES CILINCING DURING THE COVID-19 PANDEMIC Abdul Adam Arroffi, Chifika Zulha Melati, Yulianti Keke, Veronica Veronica

PDF 505-519

THE EFFECT OF SERVICE QUALITY, BRAND IMAGE, AND PROMOTION ON CUSTOMER SATISFACTION OF THE GO-FOOD DELIVERY APPLICATION IN THE COVID-19 PANDEMIC ERA IN JAKARTA Namira Az'zahra, Megarani Ayu Lestari, Vica Nurhayani Harahap, Andri Andri

PDF 520-533

ANALYSIS OF THE EFFECT OF SERVICE QUALITY DURING THE COVID-19 PANDEMIC TOWARDS CUSTOMER SATISFACTION OF PT WAHANA PRESTASI LOGISTIK IN DKI JAKARTA AREA Alif Alfarisi, Alfan Siddarama Zain, Endang Wahyuni, Sarra Husnul Khotimah

PDF 534-543

THE CORRELATION BETWEEN INAPORTNET AND SMARTPORT ON NLE IMPLEMENTATION Vira Anjelya, Shafa Firnandika, Gatot Wibisono, Sugiyanto Sugiyanto

PDF 544-555

THE INFLUENCE OF BUYING INTEREST AND SERVICE QUALITY ON CUSTOMER SATISFACTION OF GOODS DELIVERY SERVICES JNE GADING GRIYA BRANCH DURING THE COVID – 19 PANDEMIC IN 2021. Amrulloh Ibnu Khoidun, Haris Haris, Pratiwi Auliyaa Rojaa, Kevin Timotius

PDF 556-567

GREEN PORT OPTIMIZATION TO BUILD AN ENVIRONMENTALLY FRIENDLY AREA IN TANJUNG PRIOK PORT Yuan Kersayudha Prasetya, Farros Pahlevi, Honny Fiva Akira Sembiring, Sugiyanto Sugiyanto

PDF 568-573

THE PERCEPTION EFFECT OF COVID-19 AND NON-PHARMACEUTICAL INTERVENTIONS (NPI) ON BEHAVIORAL INTENTION IN TOURISTIC TRAVEL AT INDONESIA Riska Angelia Simarmata, Rut Wahyuni Naibaho, Juliater Simarmata, Edhie Budi Setiawan

PDF 574-585

The Factors Influencing Customers Choosing Delivery Services Using Less Container Load (LCL) PT ECU World Wide Regi Kumara, Bimo Priyasantoso, Juliater Simarmata, Dian Anom Baskoro

PDF 586-596

THE EFFECT OF ELECTRONIC WORD OF MOUTH AND ELECTRONIC SERVICE QUALITY ON PURCHASE INTENTION OF TICKETS OF CITILINK INDONESIA AIRLINE Naufal Zaki Akbar, Vebyola Hendry Putri, Sandriana Marina, Esti Liana

PDF 597-609

THE ANALYSIS OF PT. TIKI JALUR NUGRAHA EKAKURIR IN MAINTAINING SERVICE QUALITY AND CUSTOMER SATISFACTION ON CONSUMER'S LOYALTY INTERESTS DURING COVID-19 PANDEMIC Arief Teguh Fulianto, Figo Fadhilla Azis, Wynd Rizaldy, Agus Setiawan

PDF 610-622

THE INFLUENCE OF EMPLOYEE PERFORMANCE AND DELIVERY FLEET READINESS ON SMOOTH DISTRIBUTION AT PT RAFLY TRANS UTAMA Farhan Fauzi Nadhifa Rahman, Aulia Nur Shabrina, Johar R Samosir, Nursery Alfaridi S Nasution

PDF 623-636

THE EFFECT OF THE E-TICKET AND ONLINE CHECK-IN USAGE ON CUSTOMER VALUE ON DOMESTIC FLIGHTS DURING THE COVID-19 PANDEMIC Mohammad Awaldiyanto, Husni Mubarok, Tito Warsito, Ratna Suminar

PDF 637-651

THE INFLUENCE OF PASSENGER TERMINAL ATMOSPHERE AND SERVICE QUALITY ON PASSENGER SATISFACTION IN TERMINAL NUSANTARA PT. PELABUHAN INDONESIA II (PERSERO) TANJUNG PRIOK Ruslina Sekar Melati Husnah, Nadya Nafisyach, Muhammad Iqbal Firdaus Iqbal Firdaus, Nunuh Nunuh

PDF 652-662

THE INFLUENCE OF THE DELIVERY GOODS SAFETY AND THE TIMELINESS OF DELIVERY ON CUSTOMER SATISFACTION LEVEL ON PT GLOBAL JET EXPRESS (J&T EXPRESS) DURING THE COVID-19 PANDEMIC Nida Nusaibah Syahnur, Wika Apriyani, Dian Anom Baskoro, Otto Sugiharto Prakoso

PDF 663-678

THE CONCEPT OF AN INTEGRATED PARKING TOWER FACILITY FOR PARK AND RIDE AT BEKASI KOTA STATION Makanimitta Siddhaprana, Murdiansyah Nugraha, Abdullah Ade Suryobuwono, Novi Indah Susanthi

PDF 679-691

Evaluation on The Application Of Occupational Safety And Health (K3) Procedures At PT. IPC During Pandemic Using TheSWOT Analysis Andryaldo Mawiestin, Wawan Zamriana, Rehani Fitrina, Indriyati Indriyati

PDF 692-702

AN ANALYSIS OF CONTAINERS LOADING AND UNLOADING PERFORMANCE AT TERMINAL I OF PT PELABUHAN TANJUNG PRIOK Dinda Febriyanti, Barkah Widi Rachmanyar, Asep Suparman, Muhammad Iqbal Firdaus

PDF 703-714

THE EFFECT OF PERCEIVED PRICE AND SERVICE QUALITY ON CUSTOMER SATISFACTION OF GARUDA INDONESIA AIRLINE DURING PANDEMIC Nur Hafizah Aqsha, Aemelia Lucyanna, Sandriana Marina, Sarovah Widiawati

PDF 715-727

THE IMPACT OF PPKM IMPLEMENTATION AND TRAVEL BEHAVIOR CHARACTERISTICS ON THE TRANSPORTATION MODE SELECTION IN BEKASI CITY Irfan Yusuf Mahendra, Febby Fannysa, Lira Agusinta, Abdullah Ade Suryobuwono

PDF 728-739

OPTIMIZATION OF CONTAINER SERVICES THROUGH DWELLING TIME CONTROL AT TANJUNG PRIUK PORT Audric Gian Fikri, Muhammad Alham Walla, Gatot Wibisono, Erny Sulistyaningsih

PDF 740-748

IMPLEMENTATION OF THE IMDG CODE CONVENTION AND RISK CONTROL ON SAFETY OF OPERATIONAL OFFICERS AT MAKASSAR CONTAINER TERMINAL Achmad Hafidh Andana Putra, Daniel Hasudungan George Andre Harianja, Wynd Riza Rizaldy, Cut Keumala Fira

PDF 749-761

THE PROSPECTIVE KERTAJATI INTERNATIONAL AIRPORT (KJT) TO BECOME THE LOGISTICS HUB IN INDONESIA (2021) MUHAMMAD RAIHAN HIMAWAN F, Bacitha Nathaya Fernanda Luanlaka, SALAHUDIN RAFI, MUHAMMAD RIFNI

PDF 762-771

EFFECTS OF PRICE, QUALITY OF SERVICE, BRAND IMAGE AND FACILITIES ON THE CUSTOMERS’ DECISION IN A CONTAINER TERMINAL SERVICE (A STUDY IN PT. JAKARTA INTERNATIONAL CONTAINER TERMINAL IN 2021) Muhammad Aldiansyah, I Komang Gana Bagus Nugraha, Juliater Simarmata, Yosi Pahala Pahala

PDF 772-782

THE ANALYSIS OF THE PERFORMANCE OF THE SUDIRMAN STREET SECTION IN DUKUH ATAS AREA DURING THE COVID-19 PANDEMIC Fikri Andrian, Al Gofurul Yazril, Lis Lesmini, Abdullah Ade Suryobuwono

PDF 783-794

THE EFFECT OF PROMOTION AND SERVICE QUALITY ON CUSTOMER SATISFACTION PT. PBM TAO ABADI JAYA Nabilla Febiola, B Parlindungan Banjarnahor, Honny Fiva Akira Sembiring, Retno Mawarti

PDF 795-809

THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION INFLUENCED BY REPURCHASE INTENTION IN AIRASIA TICKET REFUND PROCESS DURING PANDEMIC COVID-19 IN INDONESIA 2021 Deva Cahya Yuniar, Thesa Bernadekta Sihotang, Suharto Abdul Majid, Ratna Suminar

PDF 810-819

INFORMATION RELIABILITY ON INDIVIDUAL BEHAVIOR AGAINST INTENTION TO USE PASSENGERS' SHIP Dina Nurhakim, Dinda Salsabila, Sonya Sidjabat, Astri Rumondang Banjarnahor

PDF 820-830

THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY SI CEPAT EKSPRES IN DKI JAKARTA Fiqih Indrawan, Rendhie Andrian, Subandi Subandi, Indriyati Indriyati

PDF 831-843

LOCATION DETERMINATION OF THE PT. X WAREHOUSE USING ANALYTICAL HIERARCHY PROCESS (AHP) ALIF LAILA HIKMAH, HANIF RIYADI, BASRI FAHRIZA, NURSERY ALFARIDI S. NASUTION

PDF 844-854

ADVANTAGES AND IMPACTS OF LOGISTICS INTEGRATION ON THE INDUSTRY 4.0 ERA IN CARDIG LOGISTICS Egy Pratama, Azrio Fernandes, Romi Vernando Kudato, Agus Yuliyanto

PDF 855-865

THE INFLUENCE OF SERVICE QUALITY, DISTRIBUTION FACILITIES, AND CUSTOMER PERSPECTIVE ON CUSTOMER SATISFACTION AT PT GLOBAL JET EXPRESS (J&T EXPRESS) IN NORTH JAKARTA Abu Hura Hurairah, Gilang Firgiawan Aditama, Sri yani Handayani, Erni Pratiwi perwitasari

PDF 866-877

THE EFFECT OF ORDER MANAGEMENT TRACKING ON SERVICE LEVEL DELIVERY CUSTOMERS ON LION PARCEL IN JAKARTA Erika Widya Yustin, Zinni Arlita Suhendi, Adenan Suhalis, Romi Vernando Kudato

PDF 878-888

STUDY ORIGIN OF TRAVEL DESTINATION TRANSPORTATION USERS GENERAL JABODETABEK Anindya Aqilla, Mellatasyia Nuzula Fitriani, Prima Widiyanto, Abdullah Ade Suryobuwono

PDF 889-898

THE ANALYSIS OF HANDLING DISTRIBUTION FLOW PROTOCOL AS A STRATEGY TO PREVENT THE SPREAD OF COVID 19 AT PT. AGILITY PONDOK UNGU SITE Jessica Ganjar Putri, Tamala Kartika Sari, Mochamad Arif Hernawan, Paul Sipoh Hutauruk

PDF 899-913

DELAY FACTOR IN DELIVERY OF GOODS DOOR TO DOOR LION PARCEL BRANCH OF TAMAN SARI, JAKARTA ADAM DARY KHALIFAH, Roland Ravencies, Imam Ozali, Nita Rosmala Dewi

PDF 914-923

Effect of Punctuality of Delivery of Goods and Quality of Courier Services on Satisfaction of Customer at JNE Express in the Covid-19 Pandemic Alfitra Salim, Denira Indri Dinidiastri, Charles AN, Muhammad Riza Affiat

PDF 924-934

The Analysis of the Effectiveness of Delivery Order (DO) Online on Import Activities at Terminal 3 International PT. IPC TPK Gabriela Prisilla Pangaribuan, Reynaldy Nender, Rehani Fitrina, Sugiyanto Sugiyanto

PDF 935-947

THE INFLUENCE of SERVICE QUALITY and CORPORATE IMAGE on CUSTOMER SATISFACTION at PT JNE (JNE) Irawan Pratama, Aria Gusti Narendra, Alit Sodikin, Esti Liana

PDF 948-960

BUILDING REPURCHASE INTENTION THROUGH THE DIMENSIONS OF WEBQUAL 4.0 (STUDY CASE AT J&T) Elsa Sio Lolo Angelita, Syafira Anindya Jati, Aang Gunawan, Ratna Suminar

PDF 961-971

POLICY IMPLEMENTATION ANALYSIS OF PT. KCI AND PASSENGER DISCIPLINE BEHAVIOR ON TRAIN TRAVEL DURING THE COVID-19 PANDEMIC (A CASE STUDY OF THE ROUTE BEKASI - JAKARTA KOTA) Salsabila Putri Amalia, Isnaini Zulva Naury, Haryono Haryono, Irza Tanjung

PDF 972-983

THE EFFECT OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY OF LOGISTIC SERVICES (STUDY CASE ON SICEPAT EXPRESS INDONESIA) IMELDA IMELDA IMELDA, Maghfironi roni Julianto, Sonya Sidjabat Sid Sidjabat, Andri Primadi Prima Primadi

PDF 984-997

THE EFFECT OF HEALTH PROTOCOL, LOW RATES AND SERVICE QUALITY ON CUSTOMER SATISFACTION DURING PANDEMIC (STUDY CASE ON AIRASIA INDONESIA AIRLINES) Yuni Rahmawati, Annisa Amalia, Charles An, Sarra Husnul Khotimah

PDF 998-1010

THE EFFECT OF PROMOTION AND SERVICE QUALITY ON CUSTOMER SATISFACTION Fanny Fadila, Fathan Naufal, Rohana Sitanggang, Deslida Saidah

PDF 1011-1024

ANALYSIS OF PROCUREMENT OF COVERALL PERSONAL PROTECTION EQUIPMENT IN COVID-19 EMERGENCY RESPONSE CONDITIONS IN DKI JAKARTA Muhammad Zein Ashari, Muthia Hedyaningsih, Tenaka Budiman, Erny Sulistyaningsih

PDF 1025-1034

IMPLEMENTATION OF GREEN MARKETING IN EFFORTS TO FORM A BRAND IMAGE (A Case Study of Danone Aqua) Septy Sencani, Widayatnoko Wisnu Mukti, Osman Arofat, Lut Mafrudoh

PDF 1035-1045

The Effects of Service Quality on Selection Logistics Service Company for MSMEs in DKI Jakarta Muhammad Iqbal Fadlur Rahman, Yustyaningsih Dewi Kusuma, Haris Haris, Deslida Saidah

PDF 1046-1056

THE EFFECT OF SERVICE QUALITY AND DELIVERY ACCURACY IN FACING HIGH SEASON ON CUSTOMER SATISFICATION AT LION PARCEL DURING PANDEMIC Meliyanih Meliyanih, Annisa Rachmawati, Hanif Bambang Sunaryo, Ira Rachman

PDF 1057-1067

THE EFFECT OF PUNCTUALITY AND SECURITY OF GOODS ON CUSTOMER SATISFACTION WITH SICEPAT DELIVERY SERVICE (CASE STUDY OF SICEPAT CUSTOMERS IN BEKASI DURING THE COVID-19 PANDEMIC) Ayesha Luthfiyah Nuradyani, Soy Batul Aslamiyah, Irwan Chairuddin, Riza Lestari

PDF 1068-1076

THE EFFECT OF THE STOCKING FIELD CAPACITY AND THE LOADING AND UNLOADING PRODUCTIVITY ON THE OPERATIONAL PERFORMANCE OF PT. JAKARTA INTERNATIONAL CONTAINER TERMINAL (JICT) DURING THE COVID-19 PANDEMIC Edmon Octavian Manurung, Rafli Dwi Saputra, Lira Agusinta, Paul Sipoh Hutahuruk

PDF 1077-1084

DESCRIPTION STUDY OF RECEIVING TO PUTAWAY ACTIVITIES AT PT AGILITY INTERNATIONAL PONDOK UNGU Arnetha Cynthia Dewi, Muhammad Fachmi Fachmi, Tenaka Budi Budiman, Imam Ozali Oza Ozali

PDF 1085-1093

The Effect of Marketing Strategy and Service Quality on Passenger Satisfaction of PT PELNI during Covid 19 Pandemic Nanda Aditya Putri Ningsih, Adelia Frisda Aritonang, Hendro Kuntohadi, Astri Rumondang Banjarnahor

PDF 1094-1107

THE EFFECT OF PRICE AND PROMOTION ON PURCHASE DECISION OF TRAVELOKA ONLINE AIRLINE TICKETS DURING THE PANDEMIC Putri Sabrina Panjaitan, Ruth Betsyeba Febriyanti Febriyanti, Haryono Haryono, Hanif Bambang Sunaryo

PDF 1108-1131

RISK ANALYSIS OF THE IMPACT OF THE COVID 19 PANDEMIC BY HOUSE OF RISK METHOD AGAINST DELAYS IN DELIVERY OF EXPORTED GOODS TO PT. INDONESIAN OCEAN Muhammad Rifqi Albana, Aditya Rahmadi, Gatot Wibisono, Retno Mawarti

PDF 1132-1139

THE ANALYSIS OF DELIVERY SERVICE QUALITY USING SIX SIGMA AND SERVQUAL METHODS IN IMPROVING CUSTOMER SATISFACTION Enggar Wahyuningsih, Sekar Afra Azizah, Muhammad Iqbal Firdaus, Suci Ramadhani Siregar

PDF 1140-1151

THE INFLUENCE OF PROMOTION AND SERVICE QUALITY TO CUSTOMER DECISION ON GOODS DELIVERY SERVICES AT PT. JNE BOGOR Ziad Sungkar, Suseno Farhan Santoso, Vica Nurhayani Harahap, Abdul Ghafar

PDF 1152-1162

LEAN WAREHOUSE APPROACH TO MINIMIZE THE WASTE IN THE RECEIVING PROCESS IN WAREHOUSE FINISHED GOODS OF PT. EMUDAH FULFILLMEN INDONESIA Ane Risdayanti, Mohammad Rizieq Nuruzzahri, Wynd Rizaldy, Abi Prasidi

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