THE EFFECT OF ORDER MANAGEMENT TRACKING ON SERVICE LEVEL DELIVERY CUSTOMERS ON LION PARCEL IN JAKARTA

Erika Widya Yustin, Zinni Arlita Suhendi, Adenan Suhalis, Romi Vernando Kudato

Abstract


The convenience of customers in the delivery of goods is an important thing. In addition, the influence of order management tracking is always taken into account for freight forwarding companies to provide satisfaction to customers in using their services. This study explores the effect of order management tracking on service level delivery customers at Lion Parcel. The research method used is quantitative associative, where the data is obtained by distributing questionnaires and doing literature studies. The research population is Lion Parcel users in Jakarta. The research sample used the saturation sampling technique by conducting trials of 30 samples. The result of this research is that order management tracking has a positive effect on service level delivery.


Keywords


Order Management Tracking, Service Level, Lion Parcel

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References


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DOI: https://doi.org/10.25292/atlr.v4i0.441

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Advances in Transportation and Logistics Research

ISSN: 2622-5778 (online)
Published by: Institut Transportasi dan Logistik Trisakti, Jakarta - Indonesia

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