POLICY IMPLEMENTATION ANALYSIS OF PT. KCI AND PASSENGER DISCIPLINE BEHAVIOR ON TRAIN TRAVEL DURING THE COVID-19 PANDEMIC (A CASE STUDY OF THE ROUTE BEKASI - JAKARTA KOTA)

Salsabila Putri Amalia, Isnaini Zulva Naury, Haryono Haryono, Irza Tanjung

Abstract


The study was conducted on customers who use KRL and employees of PT. KCI route Bekasi-Jakarta Kota. The research method used in this study is a quantitative method. SPSS version 20 is used to analyse the data. Data was collected by distributing 200 questionnaires to customers of KRL and employees of PT. KCI. The purpose of this study is to analyse the implementation of PT. KCI and passenger discipline behavior towards train travel during the COVID-19 pandemic. The result of this study indicates that the implementation of passenger discipline policies and behavior has a positive and significant impact on train travel.


Keywords


Policy Implementation, Passenger Discipline, Train Travel, COVID-19

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DOI: https://doi.org/10.25292/atlr.v4i0.451

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Advances in Transportation and Logistics Research

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