IMPACT OF DELIVERY ORDER ISSUANCE ON CARGO RECEIPT OPERATIONS AT TANJUNG PRIOK PORT - INDONESIA

Datep Purwa Saputra, Astri Rumondang Banjarnahor, Kevin Septian Simarmata, Cornelia Corry Monding

Abstract


Timely issuing of Delivery Orders is essential in receiving goods at the Port. The uncertainty of issuing Delivery Orders is the main problem often experienced by importers. This study aims to comprehensively analyze the consequences of the delay in issuing Delivery Orders for importers, particularly its impact on the efficiency of goods-receiving processes, and to identify solutions to address these issues. This research used a qualitative approach for data collection by interviews, observations, and documentation involving stakeholders, five importers, and five freight forwarding. The data collected was then analyzed using the (Miles & Huberman, 2014) analytical model. The results showed that the uncertainty of the issuance of Delivery Orders had various negative impacts that harmed multiple parties involved, especially importers. The government must be engaged by making policies that regulate the time limit for issuing Delivery Orders. Also, the shipping party must increase transparency and communication with importers.


Keywords


Delivery Order; Receiving Process; Freight Forwarding; Sea Port; Incoming Cargo

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DOI: https://doi.org/10.25292/atlr.v6i0.611

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