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Home > Archives > Vol 6 (2023)

DOI: https://doi.org/10.25292/atlr.v1i0

Table of Contents

Articles

ANALYSIS OF THE CAUSES OF DELIVERY DELAYS: A CASE STUDY OF PT SERYU CARGO Haris Haris, Susana Riana Sari, Ado Yustrindani, Prastowo Dwi Setiawan

PDF 1-16

SWOT ANALYSIS OF DIGITAL MARKETING STRATEGY TO INCREASE EXPORT CARGO VOLUME AT PT. ANGKASA PURA LOGISTICS, SEMARANG BRANCH POST-PANDEMIC Esa Setia Wiguna, Hally Hanafiah, Rafika Faradhila, Gena Bijaksana, Danie Hayam Mada Chamsudi, Karen Nevia Abigail Ponto

PDF 17-33

DETERMINING THE LOCATION OF ALTERNATIVE INDUSTRIAL ESTATES USING THE CENTER OF GRAVITY METHOD AND FACTOR RATING Wahyu Poncotoyo, Achmad Sutawijaya Maulizal Emyus, Ridha Rizky Wibowo, Sita Aniisah Sholihah, Purbanuara Parlindungan Sitorus

PDF 34-49

DETERMINING WAREHOUSE LAYOUT DESIGN TO MINIMIZE MATERIAL HANDLING COSTS WITH SYSTEMATIC LAYOUT PLANNING METHOD Yuda Yuliyanto, Wahyu Poncotoyo, Fhandy Delta Noviansyah, Sesaria Mardhiani Rachma Puspita, Andy Maulana

PDF 50-64

Optimization And Application Of The Port Hub System In The Sea Toll Program To The Total Backload From North Papua Anton Ferdiansyah, Bimo Widhiatmoko, Didawara Suwardana, Sri Rahardjo

PDF 65-74

Optimizing Operational System to Enhance Distribution Effectiveness at PT. WM Using Value Stream Mapping Method Danie Hayam Mada Chamsudia, Lukas Beladi Sihombing, Angga Kurniawan, Iqbal Firmansyah, Sesaria Mardhiani Rachma Puspita

PDF 75-94

Analysis Of Waste In The Package Management Process Using Value Stream Mapping Method At Pt Pos Indonesia Branch Office Unit (Central Post Processing Unit 20900) Tanjung Morawa Sesaria Mardhiani Rachma Puspita, Yana Tatiana, Nikita Gabriella Simangunsong, Danie Hayam Mada Chamsudi, Gena Bijaksana, Anissa Veronica Sungsangan Simatupang

PDF 95-114

Analysis of the Performance of Loading Unloading PT Agung Raya Edward Marpaung, Yolla Ayutia, Paulus Raga, Veronica Veronica, Aprilia Putri Nurcantika Putri

PDF 115-124

Forecasting The Number of Passengers Arrival on Domestic Flights at Yogyakarta International Airport in 2024-2025 Using Holt-Winter's Exponential Smoothing and ARIMA Veronica Veronica, Desmon Ismael, Novembriani Irenita, Aditya Nugroho, Shindi Febrianik

PDF 125-136

Analysis of Delays’ and the Effectiveness of Containers Loading and Unloading Performance on Revenue of KM Logistik Nusantara 4 at PT. Pelni (Persero) Tanjung Priok Branch Yolla Ayutia, Johny Malisan, Veronica Veronica, Edward Marpaung, Muhammad Nadhif Samputra

PDF 137-147

THE INFLUENCE OF SERVICE QUALITY, PRICE, TIMELINESS, CUSTOMER SATISFACTION ON CONSUMER LOYALTY USERS OF INSTANT DELIVERY GOODS Dhea Nanda Aurelia, Edi Abdurachman, Muh. Iqbal Firdaus

PDF 148-163

PERFORMANCE ANALYSIS OF MT HARYONO ROAD POST CONSTRUCTION OF CAWANG LRT STATION Rudy Max Damara Gugat, Dimas Nu'man Fadhil, Abdullah Ade Suryobuwono, Aditya Nugroho, Inri Bethania Prasma, Ellenlies Ellenlies

PDF 164-182

Competitive Advantage and Innovation as Mediator of the Influence of Entrepreneurial Orientation on Firm Performance and Business Environment as Moderation of the Influence of Entrepreneurial Orientation on Competition Advantage (Study of Batik Craft SMEs in East Java) Rofiaty Rofiaty

PDF 183-201

Work Environment Approach and Human Resource Competence on Employee Performance Productivity at PT. Wahana Multi Logistik Aswanti Setyawati, Agus Setiawan, Risna Diena Nuraliyah, Kayla Rana Putri

PDF 202-221

CUSTOMER SATISFACTION ANALYSIS ON AIR CARGO HANDLING USING THE SERVQUAL APPROACH AT PT XYZ Wynd Rizaldy, Novembriani Irenita, Luciana Angely Marcella, Nasya Mutiara Anderu

PDF 222-234

MARKETING STRATEGIES IN TIP-TOP SUPERMARKET Olfebri Olfebri, Devi Ratnasari, Muhammad Farhan Nugroho, Rians Gunawan

PDF 235-246

THE IMPACT OF PRICE FACTORS, TRIP DURATION, AND PASSENGER COMFORT ON PASSENGER DENSITY ON PSO TRAINS WITH A CASE STUDY OF PSO TRAINS ON THE ISLAND OF JAVA Agus Yulianto, Erni Pratiwi Perwitasari, Moch Rizal Ferdiansyah, Aditya Wahyu Dwi Prasetyo

PDF 247-265

The Influence Of E-Service Quality On Customer Loyalty Mediated By Customer Experience And Customer Engagement On An E-Commerce Platform Lis Lesmini, Abdullah Ade Suryobuwono, Casruli Fernanda, Agus Khoerudin

PDF 266-296

The Role of Brand Image in Mediating eWOM toward Consumer Purchase Intention on e-Commerce Shopee Yulianti Keke, Aisyah Rahmawati, Yessi Saylindra, George Benyamin Takalamingan

PDF 297-314

Strategies to increase sea export shipments at PT. Raiz Container Line Muhammad Thamrin, Gatot Wibisono, Ryan Asdin Pratama, Mohamad Abizar Alghazi Iswanto

PDF 315-336

THE EFFECT OF PRICE, PROMOTION, AND BRAND AWARENESS ON THE DECISION TO USE DHL EXPRESS INDONESIA Mustika Sari, Hanif Bambang, Juliani Alya Alvira, Raynaldy Fauzi

PDF 337-352

ANALYSIS OF THE EFFECTIVENESS OF INFORMATION TECHNOLOGY ON DISASTERS FLOODING IN EAST JAKARTA IN 2020 Harry Purwoko, Duyesna Perawati, Sabrina Mega Ranti, Putry Fidya Rosanty

PDF 353-370

THE INFLUENCE OF PROMOTIONS AND DIGITAL MARKETING TOWARDS BUYING DECISIONS WITH CUSTOMER EXPERIENCE AS MODERATING (Case Study on Garuda Indonesia Airlines) Sarinah Sihombing, Vica Nurhayani Harahap, Raka Ardia Akbar, Sekar Ramadhanty

PDF 371-384

INFLUENCE OF BRAND IMAGE AND SERVICE VALUE ON PURCHASE FOR CUSTOMER SATISFACTION AT PT CITILINK INDONESIA TBK (Halim Perdana Kusuma Airport 2018-2023) Aditya Wardhana, Didit Antony, Ersa Putri Setyanto, Stefanus Calvin Pratama

PDF 385-402

ANALYSIS OF THE OPERATIONAL PERFORMANCE OF CUSTOMER SERVICE OFFICERS, CHECK IN COUNTERS, BOARDING GATES, AND AVIATION SECURITY IN INCREASING PASSENGER SATISFACTION AT TERMINAL 3 ULTIMATE OF SOEKARNO HATTA INTERNATIONAL AIRPORT Agus Yuliyanto, Abi Prasidi, Raden Dhafina Abiyyu Mujafar, Reina Tiara Salsabila

PDF 403-419

The Interest of Logistic Companies in Kertajati International Airport: The Effect of Accessibility with The Role of Government As Mediation Salahudin Rafi, Retno Mawarti, Bintang Adjar Talentama, Niluh Putu Mutiara Kartika Dewia

PDF 420-430

The Influence of Price and Service Quality on Customer Satisfaction PT Karunia Jaya Andalan Prima Darmawan Apriyadi, Deslida Saidah, Sugandhi Mukti Wijaya, Bernadiktus Bima

PDF 431-446

Optimization Of Warehouse Operational Systems For Controlling The Return Of Goods At PT Global Fashion Indonesia Wynd Rizaldy, Tsabitah Ahnaf Rofi'ah, Nadila Nur Imanda Putri

PDF 447-461

Risk Management based on ISO 31000:2018 for Goods Delivery at PT Wahana Multi Logistik: Contribution to Green Supply Chain Management Sustainability Yuwono Dwisilo Sucipto, Amrulloh Ibnu Kholdun, Kania Kalista, Kansa Almira

PDF 462-481

INFLUENCE OF SERVICE QUALITY AND TICKET PRICES ON GARUDA INDONESIA PASSENGER SATISFACTION Haryono Haryono, Cecep Budiman, Fachrurrozi Fachrurrozi, Bonardo Fadhilah

PDF 482-494

The Effect of Goods Delivery Service Quality on Customer Satisfaction with Timeliness Variables as Mediation at SAPX in East Jakarta in 2023 Rr. Endang Wahyuni, Danang Darunanto, Garneto Alvany, Felix Derian Wijaya

PDF 495-509

THE IMPORTANCE OF LOGISTICS SERVICE QUALITY AND PERCEIVED PRICE ON ONLINE FOOD DELIVERY’S REPURCHASE INTENTION: THE MEDIATING ROLE OF CUSTOMER SATISFACTION Edhie Budi Setiawan, Suci Ramadhani Siregar, Muhammad Dafa, Rizka Miranti Amalia

PDF 510-525

The Role of Effective Time in Relation to Equipment Utilization on Ship Service Performance Over Grand Hutauruk, Saskia Salsabila Ramadhanti, Tedy Herdian

PDF 526-540

The Influence Of Customer Satisfaction And Service Quality Through Competitive Advantage On Grab Express In Jakarta 2023 Sonya Sidjabat, Agus Setiawan, Anindy Marshanda Aldira, Marvin Octavianus

PDF 541-556

THE ROLE OF E-SERVICE QUALITY AND E-WOM ON REPURCHASE INTENTION THROUGH E-TRUST OF TOKOPEDIA E-COMMERCE APPLICATION USERS Rohana Sitanggang, Riza Lestari, Syavika Adillah, Muchammad Rifai

PDF 557-575

Yard Occupancy Ratio Insights: Investigating Dwelling Time and Throughput at Jakarta International Container Terminal Asep Suparman, Alfais Amin Darmawan, Dhita Robasa Marline, Thalia Azzahra

PDF 576-595

THE EFFECT OF PORT SERVICE QUALITY ON LOADING AND UNLOADING CUSTOMER SATISFACTION AT PT TERMINAL TELUK LAMONG Haris Haris, Eduward Eduward, Yudhistira Surya Adhi Nugraha

PDF 596-607

IMPACT OF DELIVERY ORDER ISSUANCE ON CARGO RECEIPT OPERATIONS AT TANJUNG PRIOK PORT - INDONESIA Datep Purwa Saputra, Astri Rumondang Banjarnahor, Kevin Septian Simarmata, Cornelia Corry Monding

PDF 608-625

The Impact of Layout, Material Handling & WMS on the Effectiveness of Warehouse Management 2023 Noor Syamsu Hidayat, Deslida Saidah, Haikal Azka Ghifari, Sudheka Deritantoro

PDF 626-638

Analysis of Factors Influence Customers’ Purchasing Decisions Making on TikTok Shop Amalia Yasmin, Raditya Prasetyo Aji, Ovalia Ovalia, Ika Utami Yulihapsari

PDF 639-651

ANALYSIS OF SERVICE QUALITY AND DELIVERY TIMELINESS ON SHOPEE EXPRESS CUSTOMER SATISFACTION IN ROROTAN YEAR 2023 Denny J. Najoan, Agung Maulana Ishaq, Diyas Sumapraja

PDF 652-662

Strategies For Developing Excellence And Improving The Performance Of PT Pelni Logistics Freight Forwarding Services To Improve Competitiveness In 2023 Noor Syamsu Hidayat, Primadi Candra Susanto, Dian Ayuni Eka Sutisna, Salsabila Putri Isnaeni

PDF 663-677

THE CORRELATION OF WEATHER AND PASSENGER SERVICE TO ON-TIME PERFORMANCE OF LION AIR Vica Nurhayani Hararap, Cecep Budiman, I Dewa Gede Surya Pramana, Devan Juardy

PDF 678-689

Consumer Perceptions on the Performance of Humanitarian Logistics for Victims of the Cianjur Earthquake Natural Disaster Yana Tatiana, Prima Widiyanto, Alya Adisty, Karen Zefanya Ingkan

PDF 690-705

The Effect of Supply Chain Management and Port Management on Export Effectiveness at Port of Tanjung Priok Muhammad Thamrin, Rahmat Hidayat, Safira Febriyanti Triadi, Patrick Ivan Simanjuntak

PDF 706-729

EVALUATION OF DWELLING TIME SERVICES ON CONTAINER UNLOADING PRODUCTIVITY AT TPK KOJA Lira Agusinta, Siti Khoirunisa, Sugiyanto ugiyantoa, Marviani Marviani

PDF 730-745

Delivery Satisfaction Toward Online Shopping Intention Among Generation Z in Indonesia Yosi Pahala, Astri Rumondang Banjarnahor, Rizki Ramadhan Adipratomo, Frida Gama Fitri

PDF 746-761

THE INFLUENCE OF CUSTOMER SATISFACTION, SERVICE QUALITY, AND CUSTOMER VALUE IN INCREASING CUSTOMER LOYALTY AT PT. GARUDA INDONESIA AT ADI SOEMARMO INTERNATIONAL AIRPORT Azies Achmad Sadeli, Johar Samosir, Irza Tanjung Syarbaini

PDF 762-787

FACTORS AFFECTING PRIVATE VEHICLE USERS DECISION INTENTION TO SWITCH USING KERETA REL LISTRIK (KRL) Theresye Yoanita Octora, Payaman Manik, Dwi Windani Ayustina, Dery Fadhilah

PDF 788-800

THE INFLUENCE OF PROMOTIONS AND SERVICE QUALITY ON CONSUMER SATISFACTION AT JNT EXPRESS DELIVERY CIPAYUNG, EAST JAKARTA Sandriana Marina, Indriyati Indriyati, Muhammad Rasyid Rifqi Amin

PDF 801-818

THE EFFECT OF TIMELINESS AND PRICE ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENTION VARIABLE AT PT KAY OCEAN INDONESIA Cecep Pahrudin, Mohamad Zaini, Nahdah Salsabila Iyumiwa, Hirosi Fadillah

PDF 819-836

ANALYSIS OF SERVICE STRATEGIES BUSINESS MODEL CANVAS GARUDA CARGO CENGKARENG DURING PANDEMIC AND POST-PANDEMIC Ratih Aisyah, Tessalonika Assan Tayu, Johar R Samosir, Lut Mafrudoh

PDF 837-854

THE INFLUENCE OF TIMELINESS OF DELIVERY, PRICE, QUALITY OF SERVICE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION AT PT. TUNAS ANTARNUSA MUDA KARGO Darmawan Apriyadi, Chaidir Tasran, Rifky Arifin, Muhammad Fawwaz Rasendriya

PDF 855-871

ANALYSIS OF MV NGGAPULU PASSENGER VESSEL AT PT PELNI TO SUPPORT TOURISM IN BANDA NEIRA Mohamad Zaini, Otto Sugiharto Prakoso, Teuku Raja Tampok Muda Hamzah, Naufal Ammar Fadlurohman

PDF 872-884

THE INFLUENCE OF BRAND IMAGE, CELEBRITY ENDORSEMENT, AND PRICE REASONABILITY ON RETURN PURCHASE INTENTIONS MEDIATED BY CUSTOMER SATISFACTION IN LION PARCEL CUSTOMERS Vanessa Natalia, Velix Agung Raylando, Yuliantini Yuliantini, Dian Artanti Arubusman

PDF 885-898

The Influence of Airport Train Facilities and Services on the Manggarai-Soekarno Hatta Station route on Customer Satisfaction M. Arif Hernawan, Jana Sandra, Tazkya Arsyila Rahma, Iren Nofelni

PDF 899-918

Impact of Service Quality and Brand Image on Grabelectric Usage Decision in Jakarta 2023 Siska Amonalisa Silalahi, Nursery Alfarizi Nasution, Aulia Adi Putranto, Risyad Fahri Murfid

PDF 919-933

Analysis of Challenges Opportunities and Application of Humanitarian Logistics in the Logistics Business (Case study of PT Kalbe Farma Tbk Group) Simon Gultom, Siti Krisnawati, Alika Naura Hakim, Azzahra Amalia Surya Putri

PDF 934-952

Developing crew's safety behavior based on safety culture and safety motivation Solikin Solikin, Muhammad Thamrin, Suharto Abdul Majid

PDF 953-962

MAXIMIZING THE TIMELINESS OF DELIVERY ORDERS IN THE INDONESIAN PLASTIC MANUFACTURING INDUSTRY Theresye Yoanyta Octora, Wildan Wildan, Anggit Dimas Suseno, Reza Rudi Revanza

PDF 963-973

ANALYSIS OF PROMOTION AND SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT. TOKOPEDIA INDONESIA BRANCH JAKARTA Arif Hernawan, Nunuh Nunuh, Richard Paulus, Ricardo Daniel

PDF 974-983

READINESS OF HALIM STATION ACCESS ROAD FOR THE JAKARTA-BANDUNG HIGH SPEED RAILWAYS PASSENGER DEMAND Eky Hezkiel Jeremy, Willy Efraim Eirlangga Dumais, Soemino Eko Saputro, Muhammad Iqbal Firdaus, Reni Dian Octaviani

PDF 984-993

SYSTEMATIC LITERATURE REVIEW: DETERMINANTS OF TRANSPORTATION PASSENGER PREFERENCES INTER-CITY INTER-PROVINCE ON JAVA ISLAND Sugiyanto Sugiyanto, Rully Indrawan, Francis Tantri

PDF 994-1010

SYSTEMATIC LITERATURE REVIEW: PORT INFORMATION TECHNOLOGY IN THE SEHATI 2.0 APPLICATION IN TERSUS AND TUKS CONTROL Ram Agustina Manurung, HM Thamrin, Denny Siahaan, Myrza Rahmanita

PDF 1011-1024

ANALYSIS OF SHIP SERVICES PERFORMANCE AT THE KOJA CONTAINER TERMINAL QUAY Paulus Raga, Edward Marpaung, Langas Denny Siahaan, Wahyono Bimarso, Bridgete Janice Maukar, Reza Fauzi Jaya Sakti

PDF 1025-1037

Influence of Online Tracking and Timeliness on Customer Trust in Delivery Services with Mediating Customer Satisfaction Edhie Budi Setiawan, Erny Sulistyaningsih, Lukmanur Hakim, Rivaldy Brian Ibrahim

PDF 1038-1055

THE EFFECT OF ON-TIME DELIVERY AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN ORDER TO INCREASE CUSTOMER LOYALTY J&T EXPRESS EAST JAKARTA Yuwono Dwisilo Sucipto, Alit Sodikin, Fayza Putri Hardiarto, Muhammad Arif Wicaksono

PDF 1056-1071

ANALYSIS OF GARUDA INDONESIA AIRLINE PASSENGERS’ INTEREST IN THE JAKARTA-JAPAN ROUTE Mohamad Rafif Abdullaha, Dinar Dewi Kania

PDF 1072-1085

ANALYSIS OF RESPONSIVENESS AT CHECK-IN COUNTER AND BOARDING GATE ON CUSTOMER LOYALTY ON BATIK AIR AIRLINE JAKARTA DENPASAR ROUTE AT SOEKARNO HATTA AIRPORT IN 2022 Olandino André De Ataide, Eddy Suhaedi, Rehani Fitriana, Yoga Tri Kuncoro

PDF 1086-1103

THE ROLE OF DIGITAL COMMUNICATION AND COORDINATION ON LOGISTIC PERFORMANCE IN THE COVID-19 PANDEMIC ERA (Case Study at Soekarno-Hatta Airport) Rezha Rahandhi, Edi Abdurachman, Mustika Sari, Efendhi Prih Raharjo

PDF 1104-1122

The Impact of Technological Systems on Initial Medical Interventions for Reducing Mortality Rates in Toll Road Traffic Accidents: Literature Review Reza Aditya Digambiro, Rully Indrawan, Siti Maemunah, Tjuk Sukardiman

PDF 1123-1134

THE INFLUENCE OF PRICE ON CUSTOMER SATISFACTION WITH SERVICE QUALITY VARIABLES AS MEDIATION IN THE MONTH OF JANUARY TO JUNE 2023 AT PT KAY OCEAN INDONESIA Putra Tulus Senjaya, M. Ariefandani, Dinar Dewi Kania, Agus Setiawan

PDF 1135-1146

THE EFFECT OF THE APPLICATION OF MARPOL ANNEX 1 ON OIL SPILL PREVENTION AT PT. SAPTA SANDIKA KRIDA H.M Thamrin, Rehani Fitrina, Diandra Auraly Infani Helmi, Tiara Zahira Agwin

PDF 1147-1160

RISK MANAGEMENT OF CDC (CARGO DISTRIBUTION CENTER) WAREHOUSE OPERATIONAL ACTIVITIES AT PT MULTI TERMINAL INDONESIA Muhammad Barnas, Jalalluddin Suyuthi, Sri Handayani, Retno Mawarti

PDF 1161-1172

THE INFLUENCE OF BRAND TRUST AND E-SERVICE QUALITY ON PURCHASE DECISION IN TRAVELOKA IN 2022 Reni Dian Octaviani, Nasrullah Nasrullah, Syifa Nur Hanin, Michelle Ruth Angelicha

PDF 1173-1186

Humanitarian Logistics Management (Case Study of Cianjur District, Indonesia) Edi Abdurachman, Novi Indah Susanthi, Natasya Fitria Rohandi, Fauzia Audra Hidayat

PDF 1187-1203

THE IMPACT OF PRODUCT QUALITY AND LEAD TIME ON CUSTOMER SATISFACTION IN RUMA BATAK BOUTIQUE Paul S. Hutauruk, Tenaka Budiman, Christoval Theodorre Martua, Eri Ryan Wijaya Rambe

PDF 1204-1220

The Advantage of Bonded Zone Facility for Import Process in Manufacture Company at PT Dayup Indo Tri Mulyani Setyowati, Dian Anom Baskoro, Putri Sri Wulansari, Yustika Shofi Nur Rohmah

PDF 1221-1238

INTEGRATION OF TECHNOLOGIES DRIVEN BY SUSTAINABILITY PRINCIPLES ROOTED IN INDUSTRY 4.0 Sri Handayani, Otto Sugiharto Prakoso, Yogi Kantana Bangun, Teuku Muhammad Abriansyah Kaoy

PDF 1239-1255

Intervening Role of Cargo Control in Relation with Warehouse Management System Influence Freight Stations Efficiency Arbianto Rahmat Koesbiandono, Eny Budi Sri Haryani, Krisman Damanik, Muhammad Rizqi Ramadhan

PDF 1256-1269