ANALYSIS OF USER SATISFACTION INFLUENCED BY STATION FACILITIES, INTERMODAL ACCESSIBILITY, AND INTERMODAL INFORMATION AT DUKUH ATAS INTEGRATED STATION

Rangga Saputra, Muhammad Alwi, Yosi Pahala, Roswan Kasim

Abstract


This study investigates the impact of station facilities, intermodal accessibility, and intermodal information on user satisfaction at Dukuh Atas Integrated Station. A quantitative approach was employed, with data collected through observations and questionnaires from a sample of 127 station users, selected using random sampling from a total population of 3369 daily passengers. Data analysis was conducted using SmartPLS 4.0 software and multiple linear regression. The results demonstrate that station facilities, intermodal accessibility, and intermodal information all have a significant positive effect on user satisfaction. These findings highlight the importance of improving station facilities, enhancing intermodal connectivity, and providing accurate, timely information to elevate user satisfaction. The study offers valuable insights for public transport managers aiming to enhance service quality and optimize integrated transport systems.

Keywords


Station Facilities, Intermodal Accessibility, Intermodal Information, User Satisfaction, Dukuh Atas Integrated Station, Public Transportation, Integrated Transportation System

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References


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DOI: https://doi.org/10.25292/atlr.v7i0.700

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