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Home > Archives > Vol 7 (2024)

DOI: https://doi.org/10.25292/atlr.v7i0

Table of Contents

Articles

Extensive or Exclusive? : The Utilisation Of Project Management Toolsets In The Manufacturing And Services Sector Of The Aviation Industry Huzaifah Yusoff, Mohammad Fakhrul Nizam Mohammad

PDF 1-13

The Effect of E-Seal Implementation and Logistics Tracking Functions on Intermodal Movement in Increasing Goods Delivery Security in Logistics Company Sophia Maharani, Dimas Ardiansyah, Haris Haris, Prima Widiyanto

PDF 14-29

Contribution Autogate System and Customer Convenience to Ease of Using Technology: Implications for Passenger Satisfaction Hanifah Aizah Andhini, Untsa Zhafira Chistarlanda, Prasadja Ricardianto, Haryono Haryono

PDF 30-46

Building Lion Parcel Customer Loyalty in Indonesia: The Role of Service Quality, Satisfaction and Trust Putri Agustin, Andi Amanda Deviani, Dian Artanti Arbusman, Noor Syamsu Hidayat

PDF 47-60

The Impact of Accessibility and Integrated Facilities Effectiveness on User Satisfaction of Halim Perdanakusuma Airport Tito Warsito, Veronica Veronica, Reyza Pahlevi El Deeri, Robertus Ronald Kawatu

PDF 61-71

THE FUTURE OF GROUND HANDLING IN THE FORM OF ELECTRIC GROUND SUPPORT EQUIPMENT Muhammad Zaenal Arifin, Singgih Perdana Putra, Mustika Sari

PDF 72-83

The Influence Of Promotion, Customer Satisfaction, and Brand Image On Customer Loyalty at PT LALAMOVE Ildephonsus Adrian Yuliantoro, Nanda Raihan Akmal, Yahya Kuncoro, Sarovah Widiawati

PDF 84-97

FORMULATION OF DISTRIBUTION CHANNEL STRATEGY TO INCREASE GARUDA INDONESIA AIRLINE SEAT SALES Mustikasari Mustikasari, Didit Anthony, Amelia Shabirah, Nida Shakirah

PDF 98-115

The Importance and Performance Levels of the Fatigue Risk Management System (FRMS) in Airline Companies: A Pilot's Perspective Hadi Al-Shadiq Fuadin, Fariz Muhammad, Abdullah Ade Suryobuwono

PDF 116-126

Adoption of Face Recognition Technology in Airports: Impacts on Passenger Switching Behavior and Service Recovery Elthanisia Syarif, Sheila Shabihah, Didit Antony

PDF 127-136

Analyzing and Implementing Sustainable Aviation Fuel Solutions Aulia Ramadhinya, Eka Nur Fatin, Imam Ozali, Yuwono D Sucipto

PDF 137-145

The impact of providing compensation services and flight delays on customer loyalty through repeat purchases on Citilink airlines at Soekarno Hatta International Airport (CGK) (Case Study: QG-978) Abraham Setia Simorangkir, Tito Warsito, Danang Darunanto

PDF 146-162

Consumer Satisfaction and Switching Behavior in Indonesia's Digital Shopping Era Latifa Fauzany Dzuhry, Muhammad Fawaiz, Theresye Yoanyta Octora, Sugiyanto Sugiyanto

PDF 163-177

Role of Brand Trust in Mediating the Influence of Brand Image on Brand Loyalty JNT Extras: Trisakti Institute of Transport and Logistics Student Perspective Muhammad Abdu Rafi, Nova Septia Perdana Putra, Sandriana Marina, Nunuh Nunuh

PDF 178-195

THE EFFECT OF SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AT PT SHOPEE EXPRESS Agus Yulianto, Novembriani Irenita, Chaerul Fahmi, Azzahra Putri Abdilla

PDF 196-211

THE EFFECT OF SERVICE QUALITY AND TICKET PRICES ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION ON LION AIR AIRLINE Dinar Dewi Kania, Siti Mariyam, Syahla Sahasika Papazian Putri

PDF 212-227

THE EFFECT OF VEHICLE TRACKING SYSTEM IMPLEMENTATION AND SERVICE QUALITY ON CUSTOMER SATISFACTION OF GOODS DELIVERY SERVICES AT PT. KAMANJAYA TRANS LOGISTIK IN 2023 Aditya Jacobray Orno, Raihanda Risra, Aang Gunawan

PDF 228-242

Analysis of Perceptions of Fares, Service Quality, and Customer Facilities on LRT Customer Satisfaction: A Case Study of the Dukuh Atas – Jatimulya Route in 2024 Masjraul Hidayat, Sinai Handayani, Azmi Apriliani Putri, Fayza Salsabila

PDF 243-260

Determinants of effectiveness on container handling services: Empirical evidence from Tanjung Priok port of Indonesia Eny Budi Sri Haryani, Davito Anugerah Mentemas, Izhar Faozi, Asep Suparman

PDF 261-275

Impact of ship operational intensity and ship exhaust emissions on the environment around Tanjung Priok harbor Rahmat Hidayat, Farlel Putra Handiyanto, Denny J Najoan, Honny Fiva Akira Sembiring

PDF 276-293

The Effect of The Optimalization Crane and Yard Occupancy Ratio On Container Movement at JICT’s Terminal in 2023 Aileen Firmaroberta Angel, Sukrenia Rahmanisa Putri, Denny J. Najoan, Chandra Mardhika Saputra

PDF 294-309

THE EFFECT OF GANTRY LUFFING CRANE EQUIPMENT AND OPERATOR PERFORMANCE ON THE PRODUCTIVITY OF LOADING AND DISCHARGE BULK FOOD COMMODITIES AT PIER 005C CIWANDAN PORT, BANTEN IN 2023 Abel Adrian Gunawan, Adi Wicaksono, Muhammad Thamrin, Yahya Kuncoro

PDF 310-326

OPTIMIZING CUSTOMER SATISFACTION IN USE OF LION AIR AIRLINE SELF CHECK-IN MACHINE AT JUANDA INTERNATIONAL AIRPORT Sarinah Sihombing, Tiarto Tiarto, Aprima Ramdhani, Jeconia Damitadora Besarini

PDF 327-346

THE EFFECT OF SERVICE QUALITY AND PRICE ON CITILINK INDONESIA'S CUSTOMER SATISFACTION AT HALIM PERDANA KUSUMA AIRPORT IN 2023 Anashkina Natalia, Muhamad Bintang Akbar, Tsaldi Base Arvicano, Reni Dian Octaviani, Ratna Suminar

PDF 347-356

The Effect of Smart Airport Service Facilities on Passenger Satisfaction at Soekarno Hatta International Airport Adisak Suvittawat, Lut Mafrudoh, Hasna Humaira, Angghita Khansa Humaira

PDF 357-365

Digitalization On Operational Efficiency At Soekarno Hatta International Airport Mustika Sari, Sinai Handayani, Izlal Fadlu Hamsa, Kelvin Jonathan Zendrato

PDF 366-380

SOCIAL AND ENVIRONMENTAL IMPACTS OF ECO GREEN AIRPORT IMPLEMENTATION AT SOEKARNO-HATTA AIRPORT Tessalonika Keisya Anggoman, Ika Nursyahbani Kiranasari, Salahudin Rafi, Novembriani Irenita

PDF 381-394

The Role of Green Logistics in Enhancing Service Trade and Environmental Sustainability: Case Study of DHL Global Forwarding Indonesia Muhammad Thoriq Al Aziz, Syifa Rivenda Putri Maharani, Achmad Muhyidin Arifa’i

PDF 395-414

EFFECTIVENESS OF CONTAINER HANDLING AND DWELLING TIME REDUCTION: CASE AT JAKARTA INTERNATIONAL CONTAINER TERMINAL COMPANY, INDONESIA Muhammad Rizqi Fadhila, Ahmad Yasykur Budhi Prasetyo, Suharto Abdul Majid, Sulistiya Pribadi

PDF 415-427

ANALYSIS OF THE INFLUENCE OF EMPLOYEE JOB SATISFACTION AND SERVICE QUALITY ON COMPANY PERFORMANCE AT PT DJASA BAHARI Fahrul Aditya Putra, Husein Fajar Asadiqi, Francis Tantri, Danang Darunanto

PDF 428-439

Contribution of Brand Image and Timeliness Delivery on Customer Loyalty Mediated by Customer Satisfaction at Shopee Express, East Jakarta Nisa Wulandari, Martha Diva Amelia, Cecep Pahrudin, Agus Yuliyanto

PDF 440-459

IMPACT OF ARTIFICIAL INTELLIGENCE IMPLEMENTATION ON AIRCRAFT MAINTENANCE OPTIMIZATION THROUGH ANOMALY DATA CENTER DETECTION Aditya Wardhana, Tri Mulyani Setyowati, Abrar Galuh Zuama, Arasy Fahrul Aziz

PDF 460-473

Optimizing Supply Chain through Corporate Strategy, Interface Technology and Grouping Methods in Facing Digitalization 5.0 Johanes Kurniawan Liauw, Muhammad Ashari Syafril, Adelia Dwi Lestari, Adya Anugrah Robbitrian

PDF 474-488

ANALYSIS OF BRAND IMAGE, BRAND TRUST, AND CUSTOMER LOYALTY TO BRANDING STRATEGIES AFFECTING SALES INCREASE AT PT SHOPEE INTERNATIONAL INDONESIA Sri Handayani, Sukma Kirana Hermawati, Rizqa Aprilyana

PDF 489-502

IMPACT OF PORT FACILITIES AND LOADING-UNLOADING ON DWELL TIME AT TANJUNG PRIOK PORT Honny Fiva Akira Sembiring, Reza Fauzi Jaya Sakti, Azry Ghaisan, Raihan Rizqullah

PDF 503-519

ANALYSIS OF THE IMPACT OF INFORMATION TECHNOLOGY AND CONTAINER SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT XYZ Suci Kartika, Agnes Anatasya Wonte, Roswan Kasim, Yolla Ayutia

PDF 520-530

CORRELATION OF WORK-LIFE BALANCE AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE AT PT KAI LOGISTICS Rachmat Maruli Siregar, Ahmad Bimo Athallah, Devi Marlita, Siti Nurhayati

PDF 531-543

TERMINAL OPERATING SYSTEM (TOS) ANALYSIS IN LOADING AND UNLOADING QUEUE PRODUCTIVITY AT PT IPC TPK TANJUNG PRIOK Simon Gultom, Bintang Kristianto Pasaribu, Sharifah Nur Aishah, David Pandapotan Sirait

PDF 544-557

ANALYSIS OF BARRIER REVERSE LOGISTICS PRACTICES COURIER COMPANIES IN INDONESIA Alpera Rahma Putri, Willa Tusadiah, Wynd Rizaldy, Nursery Alfaridi

PDF 558-568

THE INFLUENCE OF AUTOMATION AND WORKING CONDITION ON PILOT’S JOB SATISFACTION AT GARUDA INDONESIA Yasinta Putri Cinta Aryantia, Liana Marsiela, Aditya Wardhana, Yuliantini Yuliantini

PDF 569-583

THE INFLUENCE OF DIGITALIZATION ON CUSTOMER SATISFACTION THROUGH SUPPLY CHAIN INTEGRATION AS AN INTERVENING VARIABLE AT DHL EXPRESS KALIMANTAN 2024 Maharani Maharani, Khalishah Fortuna, M. Arif Hernawan, Muhamad Ashari Syafril

PDF 584-594

OPTIMIZING SUSTAINABLE SUPPLY CHAIN PERFORMANCE THROUGH TECHNOLOGICAL INNOVATION : A CASE STUDY OF AI CHATBOT ADOPTION IN PT. LION PARCEL CENTER Achmad Muhyidin Arifai, Hidayat Hidayat, Tria Aulia, Muhammad Rizqy Radhinal Husein

PDF 595-612

THE INFLUENCE OF SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AT TOKOPEDIA Marthalena Ruminda, M Arif Hermawan, Muhammad Wildan, Ramadhan Dwi Cahya Putra

PDF 613-628

THE EFFECT OF PROMOTION AND DELIVERY TIMELINESS ON COSTUMER SATISFACTION PT. SHOPEE EXPRESS Muhammad Iqbal Riyadi, Mochammad Fajar Shidiq, Simon Gultom, Novi Indah Susanthi

PDF 629-639

THE INFLUENCE OF GREEN LOGISTICS AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY AT PT TIKI JALUR NUGRAHA EKAKURIR (JNE): A CASE STUDY OF CUSTOMERS IN EAST JAKARTA Muhammad Fadli, Sophian Rahman Roni, Asep Ali Thabah, Nursery Alfaridi

PDF 640-653

ACCESSIBILITY ANALYSIS OF INTERMODAL SHIFT IN THE BLOK M TRANSIT-ORIENTED DEVELOPMENT AREA (STUDY CASE: MRT STATION BLOK M BCA AND TRANSJAKARTA BUS STOP BLOK M) Elly Adriani Sinaga, Sonya Sidjabat, Annisa Sayyidina Rahma, Muhammad Billal

PDF 654-668

ANALYSIS OF THE EFFECT OF CUSTOMER SERVICE QUALITY, TIMELINESS AND BRAND EQUITY ON CUSTOMER LOYALTY OF THE J&T EXPRESS CUSTOMER AT THE CIPINANG MUARA BRANCH Irwan Chairuddin, Harry Purwoko, ANNISA PUTRI UTAMI, Iqlima Ramadania

PDF 669-685

Analysis of the Effectiveness of Internet of Things Implementation in the Supply Chain At PT Pelni Logistics Nindya Ananda Dwi Putri, Raihan Fajar Saputra, Riza Syafrizal Citasuara, Yolla Ayutia

PDF 686-696

ANALYSIS OF USER SATISFACTION INFLUENCED BY STATION FACILITIES, INTERMODAL ACCESSIBILITY, AND INTERMODAL INFORMATION AT DUKUH ATAS INTEGRATED STATION Rangga Saputra, Muhammad Alwi, Yosi Pahala, Roswan Kasim

PDF 697-715

The Effect of E-Tracking, Logistics Service Quality and Complaint Handling on Customer Satisfaction (Case Study at JNE EXPRESS) Prasadja Ricardianto, Purbanuara Parlindungan Sitorus, Wahyu Rachmat Nugroho, Iqbal Ardiansyah

PDF 716-723

The Role of Service Quality in Increasing Brand Loyalty through Customer Satisfaction in Expedition Companies in Jakarta in 2024 Alviana Alviana, Rosiana Bethesda Helena, Euis Saribanon, Novembriani Irenita

PDF 724-737

THE INFLUENCE OF ONLINE PROMOTIONS, BRAND AMBASSADORS AND CUSTOMER TRUST ON J&T EXPRESS INDONESIA'S DELIVERY PURCHASE DECISIONS Firda Aulya, Suci Syahrani, Asep Suparman, Novi Indah Susanti

PDF 738-748

Evaluation of Existing Coal Unloading Jetty Capacity Due to Increased Coal Vessel Size for Pacitan Coal Fired-Steam Power Plant Muhamad Kemal Idris, Maria Angelin Naiborhu, Diana Choerunniza, Benedicta P. Pelealu

PDF 749-755

Pile Capacity Analysis for Unloading Jetty Structures at The Coal Fired-Steam Power Plant (CFSPP) Mamuju, West Sulawesi Maria Angelin Naiborhu, Taufik MR, Wegit Triantoro, Syeda Sofia Ahmad Khizra

PDF 756-764

Planning of Fender at Shipyard Dock for 10000 DWT Oil Tankers in Indramayu Regency, West Java Muhamad Kemal Idris, Silvia Dewi Kumalasari, Taufik MR, Ibnu Fajar

PDF 765-774

Stability Analysis of Reclamation Area Embankment Slope in West Java Port by Simplified Bishop Method Cokorda Bagus Purnama Dwisa, Ali Sumara El Khomeiny, Fendy Triandy

PDF 775-786

ANALYSIS OF THE USE OF ADJUSTMENT PADS IN FINE ADJUSTMENT OF GEOMETRY SETTLEMENT IN BALLASTLESS TRACK OF JAKARTA-BANDUNG HIGH SPEED TRAIN (Case Study: K63+016~K63+035 Tegalega Area, Karawang, West Java) Salwa Ratu Haifa Hermawan, Sinung Tri Nugroho, Heriyanto Wibowo

PDF 787-794

THE EVALUATION OF THE PANORAMIC CARS CUSTOMER SATISFACTION ON THE PAPANDAYAN TRAIN GAMBIR – GARUT RELATION Haniva Mulyadi, Totok Suryono, Dicky Nurfaizi Kohar

PDF 795-802

An Evaluation of the Locking System of Bracket Adjuster for AC Compressor on Shunting Locomotives at PT INKA (Persero) Adrian Kristianto Tamara, Gendoet Indarto Wibisono, Dimas Handriyanto

PDF 803-811

ANALYSIS OF CAPACITY DEVELOPMENT PLANNING BASED ON THE UPGRADING OF SINGLE TRACK TO DOUBLE TRACK ON THE PADALARANG-CICALENGKA LINE Totok Suryono, Heriyanto Wibowo, Desi Fadilla Fitriani

PDF 812-821

ANALYSIS OF THERMITE RAIL JOINT DAMAGE IN CURVE SECTION 3 OF LRT JAKARTA Heriyanto Wibowo, Insan Kamal, Dhea Ananda Safitri

PDF 822-829

ANALYSIS OF FEEDER TRAIN TRAVEL PLANNING TO SUPPORT SERVICE (WHOOSH) ON THE BANDUNG – PADALARANG LINE Ahmad Fauzan Gunawan, Agus Nugroho, Prayudi Prayudi

PDF 830-838

Planning of Cargo Terminal Area Requirement of Komodo Labuan Bajo International Airport Deni Priansyah, Soma Ariyaka, Gumay Nizar Syach, Yose Rizal Fasya

PDF 839-853

Analysis of Glass Facade Walls with OTTV Value Calculation in the Domestic Departure Waiting Area at Yogyakarta International Airport Siska Amonalisa Silalahi, Guritno Guritno, Prasetyo Muhammad, Gading Anggoro Prasetyo

PDF 854-870

MODEL OF GREEN LOGISTICS IN THE INDUSTRIAL PROCESS AND PRODUCT USE (IPPU) IN THE CEMENT INDUSTRY TO REDUCE CARBON DIOXIDE EMISSIONS Danie Hayam Mada, Denny Noviansyah, Angel Farahnia Yasir, Sita Aniisah Sholihah, Achmad Muhyidin Arifa’i, Sri Yuni Murtiwidayanti, A. Nururrochman Hidayatulloh

PDF 871-879

Planning of Consumable Packing Warehouse To Solve Packing Delays Using Probabilistic Economic Order Quantity (EOQ) Methods Sesaria Mardhiani Rachma Puspita, Purbanuara Parlindungan Sitorus, Muhamad Naufal Syafiq, Gena Bijaksana, Iqbal Firmansyah, Tateki Yoga Tursilarini, Akhmad Purnama

PDF 880-890

ANALYSIS OF PEDESTRIAN FACILITIES IN THE DUKUH ATAS INTEGRATED TERMINAL AREA (STUDY CASE: TRANSJAKARTA GALUNGGUNG BUS SHELTER AND LRT JABODEBEK DUKUH ATAS STATION JAKARTA) Elly Adriani Sinaga, Aang Gunawan, Melani Situmorang, Priza Fikri Salam

PDF 891-907

ANALYSIS THE EFFECTIVENESS OF THE AUTOGATE E- PASSPORT SYSTEM AT SOEKARNO-HATTA INTERNATIONAL AIRPORT IN 2024 Anjelika Mutiara Sani Silitonga, Muhammad Fakhri Zuhd, Alit Sodikin, Siti Krisnawati

PDF 908-916

Interest Modeling in Using Less Than Container (LCL) Services in Micro, Small and Medium Enterprises Export Activities Novita Widyaningrum, Edi Abdurachman, Juliater Simarmata, Tri Cahyadi

PDF 917-928