ANALYSIS OF THE INFLUENCE OF EMPLOYEE JOB SATISFACTION AND SERVICE QUALITY ON COMPANY PERFORMANCE AT PT DJASA BAHARI
Abstract
This study aims to analyze the effect of employee job satisfaction and service quality on company performance at PT Djasa Bahari, Jakarta branch. This research was conducted because in fierce business competition, company performance is one indicator of success which is influenced by various factors, including job satisfaction and service quality. The research method used is quantitative with the SmartPLS analysis tool. The population of this study were 30 employees of PT Djasa Bahari, and the sampling technique used was saturated sampling. Based on the research results, employee job satisfaction has no significant effect on company performance, while service quality shows a significant and positive effect. The conclusion of this study confirms that improving service quality plays a greater role in improving company performance than employee job satisfaction.
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DOI: https://doi.org/10.25292/atlr.v7i0.688
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